What is Staples's return window?

Staples allows returns within 30 Days (14 Days for electronics and furniture) of purchase. Item must be in original, resaleable condition with all accessories and packaging Return must include a receipt or packing slip Return must be initiated within the applicable return window (30 days for most items, 14 days for technology and furniture)

Do I need a receipt to return items at Staples?

Receipt requirement: yes. Refund to the original payment method. In‑store credit for returns made with a gift receipt. Merchandise credit if a refund cannot be processed.

What items cannot be returned at Staples?

Opened software or digital downloads. Custom‑printed or personalized items. Gift cards and prepaid cards. Items with missing or unreadable receipt barcode. AppleCare+ purchases are non‑returnable.

How will I get my refund from Staples?

Refund to the original payment method. In‑store credit for returns made with a gift receipt. Merchandise credit if a refund cannot be processed

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Staples Return Policy

Last verified: 2026-03-19

Official Staples PolicyVerified

www.staples.com/sbd/cre/help-center/returns-policy/css

2026-03-19

Summary

Staples offers a 30 Days (14 Days for electronics and furniture) return window on most items. Item must be in original, resaleable condition with all accessories and packaging. Receipt is required. Refunds are issued via refund to the original payment method or in‑store credit for returns made with a gift receipt. Notable exceptions include opened software or digital downloads, custom‑printed or personalized items, gift cards and prepaid cards, and more.

Return Window

30 Days (14 Days for electronics and furniture)

Receipt

yes

Video Guides

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Return Conditions

Item must be in original, resaleable condition with all accessories and packaging
Return must include a receipt or packing slip
Return must be initiated within the applicable return window (30 days for most items, 14 days for technology and furniture)

Refund Methods

Refund to the original payment method
In‑store credit for returns made with a gift receipt
Merchandise credit if a refund cannot be processed

Exceptions & Restrictions

Opened software or digital downloads
Custom‑printed or personalized items
Gift cards and prepaid cards
Items with missing or unreadable receipt barcode
AppleCare+ purchases are non‑returnable

Online / Mail Returns

Initiate a return online via My Orders, print a prepaid label, and drop off with the carrier

In-Store Returns

Bring the item and receipt to any Staples store customer service desk

Gift Returns

Gift receipt returns are limited to in‑store credit only

Membership & Rewards Benefits

Business and teacher program members receive double the standard return period for electronics and furniture

Damaged or Defective Items

Select “damaged or defective” as the return reason to receive a replacement at no cost

Additional Notes

Free prepaid return labels are provided for online orders
Returns may be denied if the item is not in resaleable condition

What Redditors Are Saying

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r/AskReddit·13y ago

STAPLES didn't want to exchange my ink because it was over 14 days. What kind of ridiculous policies did you encounter from any store?

My 10+ y.o. Lexmark is an old model, but is very dependable. I was about to print my paper when I had the #1302 error message flashing on the screen since yesterday. This is the first time this happened. I called STAPLES this morn and I told them what happened. They got back to me saying that they c

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