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The Body Shop Return Policy
Last verified
Official The Body Shop PolicyOfficial source
us.thebodyshop.com/pages/terms-conditions
Rechecked : us.thebodyshop.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Goods must be returned in the same condition in which you received them.
- Any promotional or gift items included with your order must also be returned for a full refund.
- Change-of-mind returns must be shipped back within 14 days of order delivery.
Refund Methods
- Change-of-mind returns: the full purchase price and original delivery charges are refunded.
- Damaged, faulty or incorrect items: full purchase price, original delivery charges and return shipping costs are refunded (or exchanged free of charge).
Exceptions & Restrictions
- Cosmetics that have been unsealed or opened cannot be returned for hygiene reasons, unless they arrived unsealed.
- Promotional gifts must be returned unopened, unused and saleable; otherwise their full retail value is deducted from the refund.
- Damaged or faulty products must be sent back within 14 days of order delivery.
Online / Mail Returns
- Start a return through the online returns portal or by emailing support@us.thebodyshop.com.
- Provide your order confirmation email or order number, with a list of the items and the reason for return.
- A $10 handling fee is charged for returns, unless you paid $1.98 at checkout to unlock free returns.
- Returned items are processed within two working days of receipt.
Damaged or Defective Items
- If you receive damaged, faulty, or incorrect items, you can exchange them or get a full refund.
- Damaged or faulty products must be reported and sent back within 14 days of the order delivery date.
- You may be required to submit photographs of the damaged or faulty goods via the returns portal.
- When returning damaged, faulty, or incorrect orders, the full purchase price, original delivery charges, and return shipping costs will be refunded.
Additional Notes
- You can return your purchase within 30 days if you are not completely satisfied.
- For change-of-mind returns, you are responsible for the cost of returning items.
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