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On Running Return Policy
Last verified
Official On Running PolicyOfficial source
www.on.com/en-us/returns-and-exchanges
Return Conditions
- Returns must be in new condition.
- Returns must be in their original, intact packaging (including for apparel and accessories).
- Only able to accept returns for orders purchased directly from On.
Refund Methods
- Refund to the original payment method.
Exceptions & Restrictions
- Cyclon™ orders have a slightly different return policy.
- Onward™ orders are not returnable.
- Limited editions and last-season items can only be refunded, not exchanged, due to limited stock.
- Expedited shipping costs on the original outbound order will not be refunded.
Online / Mail Returns
- Submit a return request by entering your order number and the email address used to place the order.
- A prepaid return shipping label will be provided for eligible returns.
- If you have an On account, you can request an eligible return directly from your order history.
- If multiple boxes are needed for return, submit a separate return request for the item(s) in each box.
Exchange Policy
- Exchanges are accepted within 30 days of delivery.
- Products must be in new condition and in their original intact packaging.
- You can exchange products for different sizes or colors of the same model.
- Limited editions and last-season items are not exchangeable.
Additional Notes
- On covers the cost of shipping for eligible returned On products in the US.
- Refunds are issued after the warehouse team has received, checked in, and verified the items.
- Expedited shipping costs on the original outbound order will not be refunded in the case of returns or exchanges.
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