What is OshKosh B'gosh's return window?

OshKosh B'gosh allows returns within 90 days for full refund with receipt; after 90 days, merchandise credit or exchange at current selling price. of purchase. New, non-worn item. Original sales receipt, gift receipt or packing slip required for full refund. Returned within 90 days of purchase for full refund. Must be in original condition with all tags attached and in original packaging. Unwashed.

Do I need a receipt to return items at OshKosh B'gosh?

Receipt requirement: digital ok. Original purchase price to the original form of payment.. Merchandise credit (for returns after 90 days or without a receipt).. Merchandise exchange (for returns after 90 days or without a receipt).. Store-only money card (for in-store gift returns)..

What items cannot be returned at OshKosh B'gosh?

After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange.. Refunds for purchases made by credit card may only be credited back to the original card used.. Online returns by mail using a prepaid return label will have $6 deducted from your refund.. Underwear cannot be exchanged under any circumstances.. Clearance items (with more than a 50% discount) cannot be exchanged.. For in-store gift returns, the refund is issued as a store-only money card.. For mail gift returns, unless customer service is notified prior to shipment, all returns are credited to the gift giver's original form of payment, less any shipping and handling fees.. Certain items may not be eligible for return or exchange..

How will I get my refund from OshKosh B'gosh?

Original purchase price to the original form of payment.. Merchandise credit (for returns after 90 days or without a receipt).. Merchandise exchange (for returns after 90 days or without a receipt).. Store-only money card (for in-store gift returns). Processing time: Once shipment is received, credit will be issued; typically 3-5 days for processing..

← All return policies

OshKosh B'gosh Return Policy

Last verified: 2026-03-19

Official OshKosh B'gosh PolicyVerified

www.carters.com/content/customerservice/returns

2026-03-19

Summary

OshKosh B'gosh offers a 90 days for full refund with receipt; after 90 days, merchandise credit or exchange at current selling price. return window on most items. New, non-worn item.. Receipt is required. Refunds are issued via original purchase price to the original form of payment. or merchandise credit (for returns after 90 days or without a receipt).. Notable exceptions include after 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange., refunds for purchases made by credit card may only be credited back to the original card used., online returns by mail using a prepaid return label will have $6 deducted from your refund., and more. Refund processing: Once shipment is received, credit will be issued.

Return Window

90 days for full refund with receipt; after 90 days, merchandise credit or exchange at current selling price.

Receipt

digital ok

Return Conditions

New, non-worn item.
Original sales receipt, gift receipt or packing slip required for full refund.
Returned within 90 days of purchase for full refund.
Must be in original condition with all tags attached and in original packaging.
Unwashed.

Refund Methods

Original purchase price to the original form of payment.
Merchandise credit (for returns after 90 days or without a receipt).
Merchandise exchange (for returns after 90 days or without a receipt).
Store-only money card (for in-store gift returns).

Exceptions & Restrictions

After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange.
Refunds for purchases made by credit card may only be credited back to the original card used.
Online returns by mail using a prepaid return label will have $6 deducted from your refund.
Underwear cannot be exchanged under any circumstances.
Clearance items (with more than a 50% discount) cannot be exchanged.
For in-store gift returns, the refund is issued as a store-only money card.
For mail gift returns, unless customer service is notified prior to shipment, all returns are credited to the gift giver's original form of payment, less any shipping and handling fees.
Certain items may not be eligible for return or exchange.

Online / Mail Returns

Return online orders by mail and print a prepaid return label using the interactive return tool (requires order number, email, and zip code). A $6 shipping cost will be deducted from your return credit if using the prepaid label.
Online purchases may also be returned to any Company-owned Carter's or OshKosh B'gosh retail or outlet store in the United States.

In-Store Returns

Any item purchased at a Company-owned Carter's retail or outlet store, along with eligible online purchases, may be returned or exchanged at any Company-owned Carter's retail or outlet store in the U.S.
Bring your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.
For returns without a receipt, the original purchase transaction can be looked up using your Rewarding Moments information, physical address, or email address.
If a transaction cannot be located without a receipt, a merchandise exchange at the current selling price will be offered.

Gift Returns

In-store gift purchases of unworn, unwashed items may be returned for a full refund within 90 days of the purchase date. The refund shall be in the form of a store-only money card.
For gift returns by mail, unless notified prior to shipment, all returns will be credited to the gift giver's original form of payment, less any shipping and handling fees.

Membership & Rewards Benefits

For returns of items purchased in-store without a receipt, Carter's and OshKosh B'gosh can look up the original purchase transaction using your Rewarding Moments information.

Damaged or Defective Items

Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange.
Bring the packing slip or printed receipt for defective products.
You may contact the Consumer Affairs department to make arrangements to return the item by mail.

Price Adjustments

A one-time price adjustment for items purchased will be honored if you contact them within 14 days of purchase.
You may also receive a price adjustment in Carter's and OshKosh B'gosh Company-owned stores within 14 days of purchase (in-store or online).
Please have your receipt available for price adjustments.
Price adjustments for purchases made by credit/debit card will be credited to the original card.

Exchange Policy

Exchanges are happily provided for any new, non-worn item returned with an original sales receipt, gift receipt, or packing slip within 90 days of purchase.
If without a receipt, or if it has been longer than 90 days since purchase, the item will be exchanged for its current selling price.
Exchanges for the same style(s) in different size/color will honor original discounts.
Online exchanges are processed as a refund and reorder; for fastest service, contact customer service to place your reorder and they will waive the regular shipping charge.
Certain items may not be eligible for return or exchange.

Additional Notes

Carter's and OshKosh B'gosh operate with a unified 'Happiness Policy' for returns.
Carter's and OshKosh B'gosh are fully integrated, allowing cross-brand in-store returns for items purchased at either retailer.
Online purchases can be returned by mail or in-store.
For exchanges, it is generally processed as a refund and reorder; for fastest service, contact customer support to place your reorder and they will waive the regular shipping charge.