What is La-Z-Boy's return window?

La-Z-Boy allows returns within 3 days for residential upholstered furniture, 30 days for office and outdoor furniture. of purchase. All exchanged or returned items must be in 'new' condition, which means no smoke, pet odors, hair, or soil. For online orders, once you confirm your order with your local store and the 50% deposit is charged, you may not cancel or change your order or obtain a refund. A restocking fee of up to 30% may be applied to exchanged residential upholstered and outdoor furniture, and up to 20% for office furniture.

Do I need a receipt to return items at La-Z-Boy?

Receipt requirement: lookup available. For purchases made by cash or check, refunds are issued by a check from the corporate office.. For purchases made by credit card or third-party financing, the refund will be credited back to the original form of payment..

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La-Z-Boy Return Policy

Last verified: 2026-03-20

Official La-Z-Boy PolicyVerified

www.la-z-boy.com/content/CustomerCare/policies/return-policy

2026-03-20

Summary

La-Z-Boy offers a 3 days for residential upholstered furniture, 30 days for office and outdoor furniture. return window on most items. All exchanged or returned items must be in 'new' condition, which means no smoke, pet odors, hair, or soil.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via for purchases made by cash or check, refunds are issued by a check from the corporate office. or for purchases made by credit card or third-party financing, the refund will be credited back to the original form of payment.. Notable exceptions include special order furniture cannot be canceled, changed, or refunded after the order is confirmed and the deposit is charged., fabric protection and delivery charges are not refundable., items marked as 'clearance' or 'as-is' are considered final sale and cannot be returned or exchanged., and more. Refund processing: 10-12 business days for check refunds from the corporate office..

Return Window

3 days for residential upholstered furniture, 30 days for office and outdoor furniture.

Receipt

lookup available

Return Conditions

All exchanged or returned items must be in 'new' condition, which means no smoke, pet odors, hair, or soil.
For online orders, once you confirm your order with your local store and the 50% deposit is charged, you may not cancel or change your order or obtain a refund.
A restocking fee of up to 30% may be applied to exchanged residential upholstered and outdoor furniture, and up to 20% for office furniture.

Refund Methods

For purchases made by cash or check, refunds are issued by a check from the corporate office.
For purchases made by credit card or third-party financing, the refund will be credited back to the original form of payment.

Exceptions & Restrictions

Special order furniture cannot be canceled, changed, or refunded after the order is confirmed and the deposit is charged.
Fabric protection and delivery charges are not refundable.
Items marked as 'CLEARANCE' or 'AS-IS' are considered final sale and cannot be returned or exchanged.

Online / Mail Returns

Online order exchanges are handled by your local La-Z-Boy Furniture Galleries store.
For residential upholstered furniture, you can exchange it within 3 days of receipt for an item of the same or lesser value.
Office and outdoor furniture can be returned or exchanged within 30 days of receipt.

Damaged or Defective Items

You should inspect your furniture upon delivery and report any issues.

Price Adjustments

If you see the identical merchandise advertised for less within 30 days of your order date, La-Z-Boy will refund the difference.

Exchange Policy

Residential upholstered furniture can be exchanged within 3 days of receipt for a product of the same or lesser value.
You cannot receive a payment when exchanging for an item of lesser value.
You are responsible for any additional costs when exchanging for an item of greater value.
Separate charges may apply for pickup of the original merchandise and delivery of the replacement.

Additional Notes

A non-refundable 50% deposit is charged for all merchandise once the order is confirmed with the local store.
Custom orders cannot be canceled once placed.