What is Leesa's return window?

Leesa allows returns within Mattresses have a 120-night trial with returns allowed between nights 31 and 120 from delivery. Foundations, frames, and bedding have 30 nights from delivery, and adjustable bases have 30 nights only while still in the box. of purchase. Mattresses require a minimum 30-night trial period before a return can be initiated. Mattresses, foundations, frames, and bedding must be clean and undamaged to be eligible for return. Returns must be initiated within the specified trial period for the respective product. Adjustable bases cannot be returned once they have been removed from the box. For Alaska and Hawaii customers, there is a $100 fee for returns to cover pick-up and transportation.

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Leesa Return Policy

Q: Do I need a receipt to return items at Leesa?

Receipt requirement: digital ok. Full refund of the purchase price, issued to the original form of payment, less any service fees (e.g., In-Home Setup and Removal, or specific return fees for AK/HI/Canada)..

Last verified: 2026-03-20

Official Leesa PolicyVerified

www.leesa.com/pages/trial-and-returns

2026-03-20

Summary

Leesa offers a Mattresses have a 120-night trial with returns allowed between nights 31 and 120 from delivery. Foundations, frames, and bedding have 30 nights from delivery, and adjustable bases have 30 nights only while still in the box. return window on most items. Mattresses require a minimum 30-night trial period before a return can be initiated.. Receipt is required. Refunds are issued via full refund of the purchase price, issued to the original form of payment, less any service fees (e.g., in-home setup and removal, or specific return fees for ak/hi/canada).. Notable exceptions include products provided for free as part of a bundle or promotional discount are not eligible for a refund., damages caused by customers are ineligible for return or exchange, including ripped or torn cover fabric, stained fabric, broken zippers, punctured or ripped foam, or a burned mattress cover., adjustable bases cannot be returned once they have been removed from the box., and more. Refund processing: Refunds are processed once the pickup of the returned item is confirmed or complete..

Return Window

Mattresses have a 120-night trial with returns allowed between nights 31 and 120 from delivery. Foundations, frames, and bedding have 30 nights from delivery, and adjustable bases have 30 nights only while still in the box.

Receipt

digital ok

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Return Conditions

Mattresses require a minimum 30-night trial period before a return can be initiated.
Mattresses, foundations, frames, and bedding must be clean and undamaged to be eligible for return.
Returns must be initiated within the specified trial period for the respective product.
Adjustable bases cannot be returned once they have been removed from the box.
For Alaska and Hawaii customers, there is a $100 fee for returns to cover pick-up and transportation.

Refund Methods

Full refund of the purchase price, issued to the original form of payment, less any service fees (e.g., In-Home Setup and Removal, or specific return fees for AK/HI/Canada).

Exceptions & Restrictions

Products provided for free as part of a bundle or promotional discount are not eligible for a refund.
Damages caused by customers are ineligible for return or exchange, including ripped or torn cover fabric, stained fabric, broken zippers, punctured or ripped foam, or a burned mattress cover.
Adjustable bases cannot be returned once they have been removed from the box.
Leesa products are not eligible for return if they were shipped outside of the United States (excluding U.S. territories).
Only one mattress exchange is allowed per household, and the newly exchanged mattress is not eligible for another return, refund, or trial period.

Online / Mail Returns

To begin a return, contact Leesa's Comfort Crew via email at support@leesa.com or by phone at 1-844-33-LEESA.
Leesa's Comfort Crew will coordinate the pickup of your mattress or foundation.
Customers may be encouraged to donate their returned mattress to a local charity (e.g., Salvation Army, Goodwill) and provide a photo of the donation receipt to receive a refund. If donation is not possible, Leesa will provide instructions for direct return.

Damaged or Defective Items

If a product arrives damaged, customers must notify Leesa within thirty (30) days of the delivery date. Leesa may request additional information, including a photo of the damaged product.

Exchange Policy

Exchanges can be initiated by calling the Leesa Comfort Crew at (844) 335-3372 or emailing support@leesa.com.
Customers must process their exchange within the 100-night trial period (for mattresses).
The Leesa Comfort Crew will coordinate a pickup of the original mattress.
Customers can place a new order right away or wait until the return and refund process for the original item is complete.
Only one exchange per household is allowed, and the new exchanged mattress is not eligible for another return, refund, or trial period.

Additional Notes

Leesa aims to donate returned mattresses in good condition to 501(c)(3) organizations or charity partners whenever possible.
Return shipping is free within the United States (excluding U.S. territories), but a $100 fee applies for Alaska, Hawaii, and Canadian customers for pick-up and transportation.
Leesa allows for up to two mattress returns per household.