Filson Return Policy
Last verified
www.filson.com/pages/returns
Rechecked : filson.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Items must be in original condition (unworn and unwashed).
- All original tags and packaging must be intact.
- Returns may be refused if items do not meet these conditions.
Refund Methods
- Store credit (Filson Credit) is free of charge.
- Refunds to the original payment method have an $8 return fee deducted.
- Purchases made with Filson Credit can only be refunded to Filson Credit.
Exceptions & Restrictions
- Final Sale items may not be returned.
- Hemmed items are not eligible for return.
- Altered items cannot be returned.
Online / Mail Returns
- The return window is 30 days from the delivery date.
- To start a return or exchange, visit returns.filson.com.
In-Store Returns
- Returns and exchanges are free at any Filson retail location.
Gift Returns
- Gift returns will be refunded as a Filson Gift Card or to the original purchaser's payment method.
- Purchasing information is required to process a gift return.
- Gift cards issued through a return can only be redeemed on filson.com, not in Filson stores.
Damaged or Defective Items
- If you receive a damaged or incorrect item, you can start a return and Filson will resolve the issue at no cost to you.
Exchange Policy
- Exchanges are free.
Additional Notes
- Purchasing information is required for all returns.
- The Unfailing Guarantee covers the lifetime of the item against failure of materials, workmanship, and manufacturer's defects.
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What Redditors Are Saying
Filson Customer Service is Outsourced, Unempowered, and Refuses Manager Access on Exchanges
I'm warning the community about a terrible customer service experience after buying a Mackinaw Coat for a friend. Filson refuses a simple size exchange. The mandatory process is return, wait for gift card, then reorder. When I called to find a better solution: 1. I was told expediting the new order
Has anyone attempted to exchange or return a FINAL SALE item purchased from the Filson website?
I purchased an item from the recent sale which was final sale that doesn’t fit. I was hoping to exchange it or get a store credit.
Filson exchanges bs!
I bought a coat during the Winter Sale. The sizing is a little off. I’m normally an XL in Filson, but this coat runs a little big. I would like to exchange it for a L. They have a L in stock. But the online support chat tool is telling me they don’t do exchanges despite the fact that there are links
Dumb question about Filson’s price adjustment policy
I talked to Filson CS last week about a price adjustment for an item that went on sale soon after I bought it at full price. They said that the policy was 14 days. I bought the item on May 11, and the Memorial Day sale started on May 23, obviously within 12 days of my purchase. (To pour salt on my w