Fendi Return Policy
Last verified
www.fendi.com/us-en/client-services-returns-and-refunds
Rechecked : fendi.com still states the headline terms shown here (14 days). How we verify
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Return Conditions
- Products must be in their original, unused condition with all tags and the security seal still attached.
- All original packaging, accessories, and any special packaging must be included.
- Incomplete, damaged, worn, or altered items will not be accepted.
Refund Methods
- Refunds are issued to the original payment method.
Exceptions & Restrictions
- Personalized items may not be returned or exchanged.
- Fragrances cannot be exchanged.
- Fragrances can only be returned if they are unopened with the seal intact.
Online / Mail Returns
- Fill out the online Return Form to initiate the return.
- Pack items in the original order box and attach the pre-paid return label.
- The parcel must be given to the courier within 14 days of the return authorization.
In-Store Returns
- You can return items purchased on fendi.com at select Fendi stores.
- It is recommended to pack the items in the original box and bring any documents received with the order.
- You can book an 'In-Store Return/Exchange' appointment in advance.
- Fragrances cannot be returned or exchanged in-store.
Exchange Policy
- Items can be exchanged at select Fendi stores within 14 days of delivery.
- If you exchange for an item of a lower price, you will receive a store credit for the difference.
- Personalized items and fragrances cannot be exchanged.
Additional Notes
- Returns and exchanges are free.
- Products can only be returned or exchanged within the original shipping country or region.
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