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Fendi Return Policy

Last verified: 2026-03-20

Official Fendi PolicyVerified

www.fendi.com/us-en/client-services-returns-and-refunds

Summary

Fendi offers a 14 days from delivery return window on most items. Products must be in their original, unused condition with all tags and the security seal still attached.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original payment method.. Notable exceptions include personalized items may not be returned or exchanged., fragrances cannot be exchanged., fragrances can only be returned if they are unopened with the seal intact., and more.

Return Window

14 days from delivery

Receipt

lookup available

Category

clothing

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Return Conditions

  • Products must be in their original, unused condition with all tags and the security seal still attached.
  • All original packaging, accessories, and any special packaging must be included.
  • Incomplete, damaged, worn, or altered items will not be accepted.

Refund Methods

  • Refunds are issued to the original payment method.

Exceptions & Restrictions

  • Personalized items may not be returned or exchanged.
  • Fragrances cannot be exchanged.
  • Fragrances can only be returned if they are unopened with the seal intact.

Online / Mail Returns

  • Fill out the online Return Form to initiate the return.
  • Pack items in the original order box and attach the pre-paid return label.
  • The parcel must be given to the courier within 14 days of the return authorization.

In-Store Returns

  • You can return items purchased on fendi.com at select Fendi stores.
  • It is recommended to pack the items in the original box and bring any documents received with the order.
  • You can book an 'In-Store Return/Exchange' appointment in advance.
  • Fragrances cannot be returned or exchanged in-store.

Exchange Policy

  • Items can be exchanged at select Fendi stores within 14 days of delivery.
  • If you exchange for an item of a lower price, you will receive a store credit for the difference.
  • Personalized items and fragrances cannot be exchanged.

Additional Notes

  • Returns and exchanges are free.
  • Products can only be returned or exchanged within the original shipping country or region.

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