What is Design Within Reach's return window?

Design Within Reach allows returns within 30 days of purchase. Any issues must be reported to customer service within 30 days of delivery. Items must be returned in original condition. Original packaging materials, receipt, and all merchandise tags must be retained for returns.

Do I need a receipt to return items at Design Within Reach?

Receipt requirement: yes. For returns with a receipt, the refund will be issued in the original form of payment.. Returns accompanied by a gift receipt will be refunded as a merchandise credit..

How will I get my refund from Design Within Reach?

For returns with a receipt, the refund will be issued in the original form of payment.. Returns accompanied by a gift receipt will be refunded as a merchandise credit.

← All return policies

Design Within Reach Return Policy

Last verified: 2026-03-20

Official Design Within Reach PolicyVerified

www.dwr.com/customerservice-returns-exchanges.html

2026-03-20

Summary

Design Within Reach offers a 30 days return window on most items. Any issues must be reported to customer service within 30 days of delivery.. Receipt is required. Refunds are issued via for returns with a receipt, the refund will be issued in the original form of payment. or returns accompanied by a gift receipt will be refunded as a merchandise credit.. Notable exceptions include custom and special order items cannot be cancelled or returned., final sale items are not eligible for returns or price adjustments, except in cases of damage, defect, or incorrect items which must be reported within 3 days of receipt., natural variations in marble, stone, or wood are not eligible for exchange., and more.

Return Window

30 days

Receipt

yes

Return Conditions

Any issues must be reported to customer service within 30 days of delivery.
Items must be returned in original condition.
Original packaging materials, receipt, and all merchandise tags must be retained for returns.

Refund Methods

For returns with a receipt, the refund will be issued in the original form of payment.
Returns accompanied by a gift receipt will be refunded as a merchandise credit.

Exceptions & Restrictions

Custom and special order items cannot be cancelled or returned.
Final sale items are not eligible for returns or price adjustments, except in cases of damage, defect, or incorrect items which must be reported within 3 days of receipt.
Natural variations in marble, stone, or wood are not eligible for exchange.

Online / Mail Returns

To initiate a return, you must contact customer service via email or phone.
Most returns are accepted only at the company's warehouse.
Accessories may be returned to a local store.

Damaged or Defective Items

If you receive defective, incorrect, or incomplete merchandise, contact customer service immediately.
For faster processing of a return or exchange claim for damaged items, email service@dwr.com with your order number, contact information, and photos of the damage.
Retain all items and packaging materials until the claim is resolved.

Price Adjustments

A price adjustment in the form of a credit to the original payment method will be honored if an item goes on sale within 14 days of the order placement.
Final sale items are excluded from price adjustments.

Exchange Policy

Contact customer service to exchange eligible items.
Restocking fees are waived for exchanges of products of equal or greater value, with the exception of Herman Miller branded performance seating.

Additional Notes

A restocking fee of 10% of the purchase price applies to all returned items except for select performance seating.
Select performance seating will incur a $99 return shipping fee; if the original packaging is unavailable, a 10% restocking fee will be applied instead.
Shipping and delivery charges are non-refundable.