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CVS Return Policy
Last verified
Official CVS PolicyOfficial source
www.cvs.com/retail/help/return_policy
Rechecked : the policy text on cvs.com was unchanged since our previous verified check. How we verify
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Return Conditions
- Most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned for exchange or refund.
- All returns or exchanges are subject to a third-party verification process.
- Valid photo ID may be required for any return or exchange; except where prohibited, CVS requires a valid photo ID for all returns.
- Items that are opened or damaged, missing a receipt, or do not pass the third-party verification process may be denied a refund or exchange.
- Returns without a receipt may be limited to the lowest advertised price in the 60-day period prior to the return, or limited or denied.
Refund Methods
- With the original receipt, a refund or store credit for the original purchase price; credit card and debit/cash card purchases are refunded to that card.
- Without a receipt, items may be exchanged for the same item or refunded as store credit.
- Refunds for items purchased online using PayPal are issued as store credit; contact Customer Care at 1-888-607-4287 for a refund to your PayPal account.
Exceptions & Restrictions
- Gift cards, prepaid cards, and phone cards cannot be returned or exchanged, except where required by law.
- The return policy does not apply to prescriptions; prescriptions ordered online cannot be returned to CVS Pharmacy stores due to legal restrictions.
- At-Home COVID-19 test kits cannot be returned or exchanged.
- Some health care items, home health, and personal care products cannot be returned even if unopened, due to health and safety concerns.
- Special-order items such as footwear, motorized scooters, and lift chairs cannot be returned to CVS Pharmacy stores; Customer Care must be contacted for these returns.
Online / Mail Returns
- Items purchased from CVS.com can be returned to any CVS Pharmacy store or by mail within 60 days of purchase.
- For mail returns, call Customer Care at 1-888-607-4CVS (4287) before returning items.
In-Store Returns
- Most new, unopened items purchased from a CVS Pharmacy store or CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase.
- A valid photo ID may be required for returns or exchanges.
Exchange Policy
- Most new, unopened items can be exchanged within 60 days of purchase.
- Items returned without a receipt may be exchanged for the same item.
Additional Notes
- CVS Brand (Our Brands) products and beauty products are 100% satisfaction guaranteed and can be returned opened or unopened with your receipt or invoice for a full refund.
- Opened and used hearing aid products may be returned within 60 days of purchase for a full refund.
- A third-party processor helps CVS detect improper returns and may record your ID information; you can request your Return Activity Report at 1-855-837-3424.
- CVS reserves the right to limit or refuse any refund or exchange.
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