What is H-E-B's return window?

H-E-B allows returns within 90 days for most items of purchase. Most items can be returned within 90 days of purchase with a receipt. Seasonal items may be returned within 30 days of purchase with original packaging. Appliances and electronics may be returned within 90 days of purchase with original packaging and accessories.

Do I need a receipt to return items at H-E-B?

Receipt requirement: lookup available. Refunds will be issued based on the original method of payment for receipted returns.. Returns with a gift receipt will be refunded in the form of an H-E-B Gift Card.. Non-receipted returns will be refunded in the form of an H-E-B Gift Card..

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H-E-B Return Policy

Last verified Mar 20, 2026

Official H-E-B PolicyOfficial source

www.heb.com/static-page/delivery-and-returns

Mar 20, 2026

Summary

H-E-B offers a 90 days for most items return window on most items. Most items can be returned within 90 days of purchase with a receipt.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds will be issued based on the original method of payment for receipted returns. or returns with a gift receipt will be refunded in the form of an h-e-b gift card.. Notable exceptions include refunds and exchanges are not permitted for gift cards, phone cards, tickets, licenses, permits, postage stamps, and clearance items., opened computer software, video games, music, and movies may only be exchanged for an identical item., wic/lonestar eligible items are not permitted for return with a gift receipt., and more.

Return Window

90 days for most items

Receipt

lookup available

Return Conditions

Most items can be returned within 90 days of purchase with a receipt.
Seasonal items may be returned within 30 days of purchase with original packaging.
Appliances and electronics may be returned within 90 days of purchase with original packaging and accessories.

Refund Methods

Refunds will be issued based on the original method of payment for receipted returns.
Returns with a gift receipt will be refunded in the form of an H-E-B Gift Card.
Non-receipted returns will be refunded in the form of an H-E-B Gift Card.

Exceptions & Restrictions

Refunds and exchanges are not permitted for Gift Cards, phone cards, tickets, licenses, permits, postage stamps, and clearance items.
Opened computer software, video games, music, and movies may only be exchanged for an identical item.
WIC/Lonestar eligible items are not permitted for return with a gift receipt.

Online / Mail Returns

Most items purchased on heb.com or the My H-E-B Mobile App can be exchanged or refunded if requested within 14 days of order pickup or delivery.

Additional Notes

A valid government-issued ID is required for all non-receipted returns/exchanges.
If you paid with an electronic payment method, H-E-B can often locate your purchase for a no-receipt return.
The refunded value for each item will be reduced to reflect the value of any free gift or discount.

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