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King Soopers Return Policy
Last verified
Official King Soopers PolicyOfficial source
www.kingsoopers.com/i/terms/return-policy
Rechecked : we reviewed the current policy text on kingsoopers.com. How we verify
Return Conditions
- Returns of items purchased at any Kroger Co. Family of Stores location are accepted within 30 days of purchase.
- Under the Fresh & Quality Guarantee, if you don't love an item (for example a freshness problem with produce, or a Kroger Brand, Simple Truth, or Private Selection item that didn't meet your expectations), King Soopers will make it right with a replacement or refund.
- A receipt is required to refund or exchange baby formula.
- For returns without a receipt over $10.00, the return slip must be signed.
Refund Methods
- Returns with a receipt are refunded to the same payment method used for the purchase (e.g., credit card, EBT/SNAP card or cash); check purchases are refunded as cash.
- Returns without a receipt: over $10.00 receive a Kroger Co. Family of Stores Merchandise Gift Card; under $10.00 receive cash.
- Fresh Guarantee issues can be resolved with a replacement instead of a refund.
- Refunds for in-store purchases requested through 1-800-KROGERS or live chat are issued as a credit on your Kroger Plus card.
Exceptions & Restrictions
- Return of tobacco, beer, wine and alcohol is governed by local law.
- Items purchased with WIC cannot be refunded; they can be exchanged for the exact same item.
- Baby formula purchased with WIC cannot be returned, but can be exchanged for the exact same item.
- Not refundable under the Fresh Guarantee: alcohol, gift cards, taxes and fees.
- Online EBT refunds are not available; call 1-800-KROGERS for help with EBT purchases.
Online / Mail Returns
- For pickup or delivery orders, request a refund directly from the King Soopers site or app: in Purchase History, select the order and tap Request a Refund on the item.
- Customers can also call 1-800-KROGERS to speak with a representative about a pickup order refund.
- Mobile app refunds are available for pickup and delivery orders only.
In-Store Returns
- In-store purchases should be returned to your nearest store for a refund; monetary refunds for in-store purchases cannot be issued online.
- For an immediate replacement of an in-store purchase, bring the item back to the store.
- In person, see any associate in Produce or visit the Customer Service Desk.
Price Adjustments
- Price adjustment refunds cannot be processed online; use live chat on the Contact Us page or call 1-800-KROGERS.
Additional Notes
- King Soopers operates under a "Fresh & Quality Guarantee," ensuring that if a customer is dissatisfied with a purchase, the company will make it right with a replacement or refund.
- King Soopers is part of The Kroger Co., and its policies are consistent with the parent company.
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What Redditors Are Saying
209
r/CoronavirusColorado·6y ago
Shoutout to King Soopers for not taking returns on all the stock piled toilet paper. I’m 100% loving this policy.
21 comments
2
r/InstacartShoppers·4y ago
So I guess you're not allowed to keep the food anymore? I had a double order and A didn't show or answer calls or texts. Instacart "support" said I needed a refund receipt to be compensated....now as far as king soopers policy it's the same its always been since covid...no returns to stores..
21 comments