Do I need a receipt to return items at Converse?

Receipt requirement: digital ok. Refunds go to the original form of payment.. Converse gift card payments are refunded to a new Converse digital gift card.. Klarna and PayPal payments are refunded to Klarna or PayPal online, or to a physical gift card or major credit card in store..

How will I get my refund from Converse?

Refunds go to the original form of payment.. Converse gift card payments are refunded to a new Converse digital gift card.. Klarna and PayPal payments are refunded to Klarna or PayPal online, or to a physical gift card or major credit card in store. Processing time: Converse processes the refund to your original form of payment within two business days of processing your return; your payment method may take up to 10 additional business days to show it..

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Converse Return Policy

Q: What is Converse's return window?

Converse allows returns within 30 days from the date of delivery, for any reason. After 30 days, products must be unused, unworn, unwashed and untreated to get a refund or exchange. of purchase. Converse.com purchases can be returned for any reason within 30 days of delivery. After 30 days, products must be unused, unworn, unwashed and untreated to be refunded or exchanged. For in-store purchases, bring the products back with your receipt.

Last verified Oct 12, 2026

Official Converse PolicyOfficial source

www.converse.com/c/terms-of-sale.html

Oct 12, 2026

Rechecked Oct 12, 2026: the policy text on converse.com was unchanged since our previous verified check. How we verify

Summary

Converse offers a 30 days from the date of delivery, for any reason. After 30 days, products must be unused, unworn, unwashed and untreated to get a refund or exchange. return window on most items. Converse.com purchases can be returned for any reason within 30 days of delivery.. Receipt is required. Refunds are issued via refunds go to the original form of payment. or converse gift card payments are refunded to a new converse digital gift card.. Notable exceptions include converse by you (custom) orders cannot be returned or exchanged., converse products bought from another authorized retailer or vendor cannot be returned to converse.com or a converse store., gift cards purchased on converse.com are not refundable., and more. Refund processing: Converse processes the refund to your original form of payment within two business days of processing your return.

Return Window

30 days from the date of delivery, for any reason. After 30 days, products must be unused, unworn, unwashed and untreated to get a refund or exchange.

Receipt

digital ok

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Return Conditions

Converse.com purchases can be returned for any reason within 30 days of delivery.
After 30 days, products must be unused, unworn, unwashed and untreated to be refunded or exchanged.
For in-store purchases, bring the products back with your receipt.

Refund Methods

Refunds go to the original form of payment.
Converse gift card payments are refunded to a new Converse digital gift card.
Klarna and PayPal payments are refunded to Klarna or PayPal online, or to a physical gift card or major credit card in store.

Exceptions & Restrictions

Converse By You (custom) orders cannot be returned or exchanged.
Converse products bought from another authorized retailer or vendor cannot be returned to Converse.com or a Converse store.
Gift cards purchased on Converse.com are not refundable.

Online / Mail Returns

Start a return online with the Start a Return link.
Return labels are free; Converse.com offers free returns within the continental U.S.
Place the items in their shipping box, attach the label (or show it at UPS) and drop the box at any UPS location.

In-Store Returns

Converse.com orders can be returned free of charge at a U.S.-based Converse retail store (no label required).
In-store purchases: bring the products and your receipt to a Converse store for a full refund to the original form of payment.

Gift Returns

Gift returns or exchanges need to be done by the person who paid for the gift.
A gift recipient can return or exchange the item themselves at a Converse retail store.

Damaged or Defective Items

If a defective or flawed item was bought less than 30 days ago, contact Customer Service by phone or chat.
After 30 days, file a claim through the Converse Warranty page.
Converse By You orders with a material flaw or defect can also be claimed through the warranty page.
Products bought at a Converse store or authorized retailer should go back to the original place of purchase; if that isn't possible, file a warranty claim.

Exchange Policy

To exchange a Converse.com order for another size or color, call Customer Service or take the order to a Converse store for an in-store exchange.
Converse By You orders cannot be exchanged.

Additional Notes

Converse.com orders no longer include a pre-paid return label; download one with the Start a Return link (members can also find it under My Account > My Orders).
If your order can't be returned through the online portal, contact Customer Service by chat or phone.

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