Instacart vs Shipt Refund Process

Instacart

• Self-report problems with order within refund window
• Order is missing items charged for on final receipt
• Order contains damaged, spoiled, or otherwise unusable items
• Missing or damaged item is high-value/certified delivery and returned in-store at eligible retailers
• Not all issues automatically qualify for a credit or refund

Shipt

• Canceled items initially paid for with an EBT card
• SNAP EBT-eligible items are unavailable or customer decides to cancel order
• Item issue reported through Shipt app or website
• Item received has been recalled
• Recall refunds only for Club or Lowes Foods, otherwise contact support

Instacart

• Tap the Account icon > Orders in the Instacart app
• Tap Get help on the relevant order
• Tap the issue you experienced
• If you selected an item issue, choose the affected item(s)
• Select the option you prefer or tap Help center to contact support

Shipt

• Receive email from Shipt if recalled item detected (for Club or Lowes Foods)
• Click the link in the email under 'Can I get a refund?'
• Complete the provided form, inputting email, phone number, order, and product info
• If having trouble or for other retailers, email support@shipt.com

Instacart

• Credit
• Original payment method
• In-store return (for high-value/certified delivery items at eligible retailers)
• PayPal
• Klarna

Shipt

• EBT card (for EBT purchases)
• Original payment method (implied for non-EBT purchases)

Instacart

• Instacart may issue a partial refund or credit for an item if only a portion of an item is missing or damaged.

Shipt

Not available

Instacart

• Customers can self-report any problems with their order within 3 days of pickup or delivery via the Instacart app or website by navigating to 'Account' > 'Orders' > 'Get help' on the relevant order, then selecting the issue and preferred resolution.

Shipt

• Customers can report an item issue through the Shipt app or website to request a refund. For additional assistance, customers can contact the support team via Live Chat, phone at 205-502-2500, or email at support@shipt.com.

Instacart

• Instacart may issue a partial refund or credit for an item if only a portion is missing or damaged
• Same-day refunds don’t appear as separate line items; instead, an adjustment to the original charge
• If entire order is same-day refunded, original charge disappears from statement
• Instacart credits automatically apply during checkout on next order

Shipt

• Shipt cannot provide refunds by cash, credit card, or Shipt credits for items purchased with an EBT card
• You'll receive an email with the amount refunded to your EBT card and new SNAP EBT balance
• For recalled products from other retailers, email support@shipt.com for assistance
• You can cancel duplicate orders up to one hour before delivery window; contact support if shopper started shopping