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How to Cancel Talkspace

Last verified

Official Talkspace PolicyOfficial source

help.talkspace.com/hc/en-us/articles/360000287003-Plan-Cancellation-and-Refund-Policy

Rechecked : help.talkspace.com still states the headline terms shown here (24 hours, 90 days, 5 days). How we verify

Summary

You can cancel Talkspace via Talkspace account (log in and follow the cancel article for your plan type) or Apple App Store (Talkspace Go subscriptions purchased through Apple) or Google Play Store (Talkspace Go subscriptions purchased through Google). Talkspace can't refund services already rendered — including subscription costs, add-on session costs, copays and remaining balances after insurance, live sessions canceled or rescheduled with less than 24 hours' notice, and missed or no-show sessions. Support can evaluate a refund request received within 90 days of the charge's posting date, but refunds aren't guaranteed. Approved refunds usually take 3–5 business days and go back to the original payment method.. Steps: Log in to your Talkspace account.. Open the help-center article for your plan type — out-of-pocket subscription, insurance coverage, EAP benefits, or employer/school/city-sponsored benefits — and follow its cancellation steps (these articles are only visible when signed in)..

Cancel Via

Talkspace account (log in and follow the cancel article for your plan type), Apple App Store (Talkspace Go subscriptions purchased through Apple), Google Play Store (Talkspace Go subscriptions purchased through Google)

Refund Eligibility

Talkspace can't refund services already rendered — including subscription costs, add-on session costs, copays and remaining balances after insurance, live sessions canceled or rescheduled with less than 24 hours' notice, and missed or no-show sessions. Support can evaluate a refund request received within 90 days of the charge's posting date, but refunds aren't guaranteed. Approved refunds usually take 3–5 business days and go back to the original payment method.

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How to Cancel — Step by Step

  1. 1Log in to your Talkspace account.
  2. 2Open the help-center article for your plan type — out-of-pocket subscription, insurance coverage, EAP benefits, or employer/school/city-sponsored benefits — and follow its cancellation steps (these articles are only visible when signed in).
  3. 3If you pay out of pocket and only need a temporary break, you can pause your plan instead of canceling.

Billed Through a Third Party?

  • Talkspace Go bought through Apple: cancel through Apple, and contact Apple Support for refunds — Apple blocks developers from accessing your Apple account.
  • Talkspace Go bought through Google Play: cancel in the Google Play app. For a refund, email help@getlasting.com with your purchase receipt or Google Play Order Number (begins with GPA) within 90 days of the charge's posting date.
  • Deleting your Talkspace Go account does not cancel the subscription.
  • Plans through insurance, EAP benefits, or employer/school/city-sponsored benefits have their own cancellation process and can't be paused; copays and remaining balances after insurance processes a claim are not refundable.

Reactivating Your Account

  • After cancellation, you can still access your therapy room to view past messages.
  • Talkspace Go: your answers to self-guided sessions are not lost, and you can resubscribe at any time.

Additional Notes

  • There are no contracts and you can cancel your plan at any time.
  • Live session cancellations require at least 24 hours' notice; late cancellations and no-shows are non-refundable.
  • Out-of-pocket members can pause instead of canceling and can extend a pause by unpausing and setting a new seven-day pause in account settings.
  • Talkspace can't refund or move a payment (including HSA/FSA card payments) to another payment method once services have been rendered.
  • If you are in a life-threatening situation, don't use Talkspace — call 988 for immediate help.

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3
r/Talkspace·3y ago

Talkspace cancelled on me

I've used Talkspace during two different stretches. This instance I was using insurance. There was no alerts telling me to add a payment method on file, no email alerts telling me I had an outstanding balance. Nothing. They just up and tell me my subscription is cancelled. I immediately panic. Try t

9 comments