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How to Cancel The Farmer's Dog

Last verified: 2026-03-24

Official The Farmer's Dog PolicyVerified

www.thefarmersdog.com/faq

Summary

You can cancel The Farmer's Dog via Website (Customer Account dashboard → Cancel Plan) or Email (help@thefarmersdog.com) or Phone (646-780-7957). Cancellation is free with no fees as long as your next order has not already been processed. If your order has already been processed, you will be charged for and receive that shipment. The Farmer's Dog offers refunds if your dog does not like the food — they may send additional recipes to try, or issue a refund if you donate the unused food to a shelter. Contact customer support for refund requests on a case-by-case basis.. Steps: Log in to your account at thefarmersdog.com with your email and password.. Navigate to your Customer Account dashboard..

Cancel Via

Website (Customer Account dashboard → Cancel Plan), Email (help@thefarmersdog.com), Phone (646-780-7957)

Refund Eligibility

Cancellation is free with no fees as long as your next order has not already been processed. If your order has already been processed, you will be charged for and receive that shipment. The Farmer's Dog offers refunds if your dog does not like the food — they may send additional recipes to try, or issue a refund if you donate the unused food to a shelter. Contact customer support for refund requests on a case-by-case basis.

How to Cancel — Step by Step

  1. 1Log in to your account at thefarmersdog.com with your email and password.
  2. 2Navigate to your Customer Account dashboard.
  3. 3Locate the subscription or meal plan section.
  4. 4Click 'Cancel Plan' or 'Cancel Subscription'.
  5. 5Follow the on-screen prompts — The Farmer's Dog may ask why you are cancelling and suggest alternatives (recipe changes, portion adjustments, pausing).
  6. 6Confirm the cancellation and check for a confirmation email.
  7. 7If you have trouble cancelling online, email help@thefarmersdog.com or call (646) 780-7957 for assistance.

Billed Through a Third Party?

  • The Farmer's Dog subscriptions are managed entirely through their website — there is no Apple App Store or Google Play billing.
  • All billing is direct to your credit or debit card on file with The Farmer's Dog.
  • If you used a promotional link from a partner (e.g., influencer code, podcast offer), the cancellation process is the same through your account dashboard.

Reactivating Your Account

  • You can reactivate your subscription at any time through your Customer Account dashboard.
  • Your dog's profile, recipe preferences, and feeding plan are retained after cancellation.
  • Reactivation may require selecting a new delivery schedule and confirming your shipping address.
  • The Farmer's Dog may send re-engagement emails with discount offers after cancellation.

Additional Notes

  • Plans start at approximately $2/day per dog, varying by your dog's size, breed, age, and dietary needs. Delivery options range from 1 week to 2 months of food per shipment.
  • Free shipping is included on all orders.
  • You can pause your subscription for up to 6 months instead of cancelling — pausing avoids the $5.95 cold-storage reservation fee that applies when you skip a single shipment.
  • Skipping a shipment (instead of pausing) incurs a $5.95 reservation fee to hold your spot in the production queue.
  • The Farmer's Dog implements annual price adjustments effective January 1 each year — the 2026 adjustment was 3.4% across all plans.
  • Cancel or make changes before your next order is processed — once an order enters processing, it cannot be stopped or modified.
  • Customer support is available via email at help@thefarmersdog.com and by phone at (646) 780-7957.
  • Meals are made fresh with human-grade ingredients and flash-frozen — returns of food are generally not accepted for safety reasons, but refunds may be issued.
  • If your dog has a bad reaction to the food, contact The Farmer's Dog immediately — they can adjust recipes and may issue a refund for that shipment.