Cancel BetterHelp vs Talkspace

BetterHelp

• Log in to your BetterHelp account.
• Go to Menu > My Account > Payment Settings > Cancel Membership.
• Watch for a confirmation email verifying that your subscription has ended.

Talkspace

• Log in to your Talkspace account.
• Open the help-center article for your plan type — out-of-pocket subscription, insurance coverage, EAP benefits, or employer/school/city-sponsored benefits — and follow its cancellation steps (these articles are only visible when signed in).
• If you pay out of pocket and only need a temporary break, you can pause your plan instead of canceling.

BetterHelp

• Website or app (account settings)
• Customer service (contact@betterhelp.com or 888-688-9296) if you have trouble canceling

Talkspace

• Talkspace account (log in and follow the cancel article for your plan type)
• Apple App Store (Talkspace Go subscriptions purchased through Apple)
• Google Play Store (Talkspace Go subscriptions purchased through Google)

BetterHelp

Not available

Talkspace

• Talkspace Go bought through Apple: cancel through Apple, and contact Apple Support for refunds — Apple blocks developers from accessing your Apple account.
• Talkspace Go bought through Google Play: cancel in the Google Play app. For a refund, email help@getlasting.com with your purchase receipt or Google Play Order Number (begins with GPA) within 90 days of the charge's posting date.
• Deleting your Talkspace Go account does not cancel the subscription.
• Plans through insurance, EAP benefits, or employer/school/city-sponsored benefits have their own cancellation process and can't be paused; copays and remaining balances after insurance processes a claim are not refundable.

BetterHelp

• You can restart your subscription or sign up again at any time.
• Instead of canceling, you can pause your subscription through the BetterHelp website or app.

Talkspace

• After cancellation, you can still access your therapy room to view past messages.
• Talkspace Go: your answers to self-guided sessions are not lost, and you can resubscribe at any time.

BetterHelp

• BetterHelp typically costs $70 to $100 per week, billed weekly or every four weeks, based on your location, referral source, preferences, therapist availability and any discounts.
• There are no penalties or cancellation fees for canceling your subscription.
• Sessions accrued but unused within a billing cycle don't roll over to the next cycle.
• Late cancellations (within 24 hours of the session time) and missed sessions may incur a $15 fee per occurrence.
• If cost is a barrier, contact customer service or say so on the sign-up form; you may qualify for financial aid or a student discount.
• Customer service: contact@betterhelp.com or 888-688-9296.

Talkspace

• There are no contracts and you can cancel your plan at any time.
• Live session cancellations require at least 24 hours' notice; late cancellations and no-shows are non-refundable.
• Out-of-pocket members can pause instead of canceling and can extend a pause by unpausing and setting a new seven-day pause in account settings.
• Talkspace can't refund or move a payment (including HSA/FSA card payments) to another payment method once services have been rendered.
• If you are in a life-threatening situation, don't use Talkspace — call 988 for immediate help.