How do I cancel Optavia?

You can cancel Optavia via Website (optavia.com — My Account page) or Mobile app (OPTAVIA app) or Phone — call 1-888-678-2842 (1-888-OPTAVIA). Steps: Log in to your OPTAVIA account at optavia.com or open the OPTAVIA app. Navigate to the 'My Account' page. Select 'My OPTAVIA Premier' (website) or 'Your Next Premier Order' (app) from the menu. Scroll down and click 'Cancel Premier Membership'. A confirmation window will explain that canceling results in loss of Premier benefits and discounts. Click 'Cancel Membership' to confirm (or 'Nevermind' / 'Keep Premier' to keep your membership). After confirming, you'll see a green banner on the Premier Details page confirming cancellation. Important: Separately cancel any upcoming order — canceling the membership does NOT automatically cancel orders already in processing.

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How to Cancel Optavia

Last verified: 2026-03-24

Official Optavia PolicyVerified

answers.optavia.com/help/s/article/Cancel-Premier-Membership

2026-03-24

Summary

You can cancel Optavia via Website (optavia.com — My Account page) or Mobile app (OPTAVIA app) or Phone — call 1-888-678-2842 (1-888-OPTAVIA). There is no membership fee to join OPTAVIA Premier+, so no membership refund applies. Consumable products can be returned within 30 days of receipt for a full refund (minus shipping). Refunds are processed within 2-4 business days after the return is received, then 1-5 business days for the refund to post to your account. Non-consumable items and free promotional items are non-refundable.. Steps: Log in to your OPTAVIA account at optavia.com or open the OPTAVIA app.. Navigate to the 'My Account' page..

Cancel Via

Website (optavia.com — My Account page), Mobile app (OPTAVIA app), Phone — call 1-888-678-2842 (1-888-OPTAVIA)

Refund Eligibility

There is no membership fee to join OPTAVIA Premier+, so no membership refund applies. Consumable products can be returned within 30 days of receipt for a full refund (minus shipping). Refunds are processed within 2-4 business days after the return is received, then 1-5 business days for the refund to post to your account. Non-consumable items and free promotional items are non-refundable.

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How to Cancel — Step by Step

1Log in to your OPTAVIA account at optavia.com or open the OPTAVIA app.
2Navigate to the 'My Account' page.
3Select 'My OPTAVIA Premier' (website) or 'Your Next Premier Order' (app) from the menu.
4Scroll down and click 'Cancel Premier Membership'.
5A confirmation window will explain that canceling results in loss of Premier benefits and discounts.
6Click 'Cancel Membership' to confirm (or 'Nevermind' / 'Keep Premier' to keep your membership).
7After confirming, you'll see a green banner on the Premier Details page confirming cancellation.
8Important: Separately cancel any upcoming order — canceling the membership does NOT automatically cancel orders already in processing.

Billed Through a Third Party?

OPTAVIA subscriptions are managed directly through OPTAVIA — there are no third-party app store billing options.
If your OPTAVIA Coach set up your subscription on your behalf, you can still cancel directly through your own account online or by phone.
Payment is processed directly through OPTAVIA using the credit/debit card on file in your account.

Reactivating Your Account

You can re-enroll in OPTAVIA Premier+ at any time through your online account or by contacting support at 1-888-678-2842.
Your account history, order records, and Coach assignment are preserved after cancellation.
Re-enrolling may qualify you for current promotions but you lose any grandfathered discount rates.
Your assigned OPTAVIA Coach remains linked to your account unless you request a change.

Additional Notes

OPTAVIA Premier+ is an autoship program that processes every 4 weeks (28 days) — it is not a monthly membership fee but a recurring product order with discounts (up to 20% off orders over $350).
All modifications and cancellations must be submitted by 6:00 PM ET the day before your order processing date — requests after this cutoff apply to the next scheduled order.
Refusing or returning an OPTAVIA Premier+ order does NOT automatically cancel your enrollment — orders will continue to ship and be charged until you formally cancel.
Product returns must be postmarked within 30 days of receipt; use the Self-Service Return option in the OPTAVIA app for easy returns.
Contact OPTAVIA Client Support at 1-888-678-2842 for assistance with cancellations, returns, or account issues.
OPTAVIA is a subsidiary of Medifast, Inc. and operates as a direct-sales (MLM) model — your Coach earns commission on your orders, so they may encourage you to stay enrolled.
Consider adjusting your order frequency or pausing rather than fully canceling if you want to maintain your discount tier.
Free promotional items (e.g., bonus Fuelings, blender bottles) received with orders do not need to be returned and cannot be refunded.