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How to Cancel Microsoft 365

Last verified

Official Microsoft 365 PolicyOfficial source

support.microsoft.com/en-us/accounts-billing/subscriptions/microsoft-subscription-refund-policy

Rechecked : support.microsoft.com still states the headline terms shown here (30 days, 14 days, no refunds, prorated refund). How we verify

Summary

You can cancel Microsoft 365 via Online or Third-party retailer or Google Play Store or Apple App Store. Subscriptions bought directly from Microsoft can usually be refunded if you cancel within 30 days of initial purchase or before your first recurring billing date (whichever is sooner). You can also get a refund of your most recent recurring charge if you cancel within 30 days after that payment — once per Microsoft account per subscription product. Outside the few listed countries (so in the US), prorated refunds aren't available for Microsoft 365 Basic, Personal and Family; Microsoft 365 Premium and Pro get a prorated refund only if cancelled within 14 days of initial purchase. If no refund is issued, access continues until the end of the billing period.. Steps: Go to Services & subscriptions in your Microsoft account and sign in with the Microsoft account you used to buy the subscription.. Find your subscription and select 'Manage'..

Cancel Via

Online, Third-party retailer, Google Play Store, Apple App Store

Refund Eligibility

Subscriptions bought directly from Microsoft can usually be refunded if you cancel within 30 days of initial purchase or before your first recurring billing date (whichever is sooner). You can also get a refund of your most recent recurring charge if you cancel within 30 days after that payment — once per Microsoft account per subscription product. Outside the few listed countries (so in the US), prorated refunds aren't available for Microsoft 365 Basic, Personal and Family; Microsoft 365 Premium and Pro get a prorated refund only if cancelled within 14 days of initial purchase. If no refund is issued, access continues until the end of the billing period.

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How to Cancel — Step by Step

  1. 1Go to Services & subscriptions in your Microsoft account and sign in with the Microsoft account you used to buy the subscription.
  2. 2Find your subscription and select 'Manage'.
  3. 3On the next page, select 'Cancel' (or it might say 'Upgrade or Cancel').
  4. 4Follow the instructions on the page; Microsoft shows during cancellation whether you qualify for a refund.

Billed Through a Third Party?

  • If purchased from a third-party retailer such as Amazon, Best Buy, or Harvey Norman, contact them directly to manage your subscription and billing.
  • If purchased from Google Play or the Apple App Store, contact their customer support for cancellation or refund.

Additional Notes

  • If you see 'Turn on recurring billing', your subscription is already set to expire on the date shown, and you can continue to use the product until that date; no further action is needed.
  • Make sure you're signed in with the same Microsoft account that purchased Microsoft 365.
  • If you purchased from a third-party retailer (e.g., Amazon, Best Buy), contact them directly to manage your subscription.
  • If you purchased from Google Play or the Apple App Store, contact their customer support for cancellation or refund.
  • You cannot cancel until any overdue amount is paid.
  • Cancellations must be more than 2 days before the billing date to avoid being charged.
  • The refund policy doesn't apply to prepaid retail subscription codes, which follow the retailer's return policy.

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What Redditors Are Saying

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1247
r/lifehacks·1y ago

Microsoft 365 hides the cheaper Classic option. Cancel your subscription and the classic none-AI option appears for selection, saving you 25-30% if you don't want the AI Co-pilot features

Myself and everyone I know got upgraded automatically to a Microsoft 365 plan which included AI extras and co-pilot as part of the upgrade, with a 25%-30% increase in either monthly or yearly price. I only found out today from a reddit thread, that if you cancel the subscription, on the following pa

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Black Friday Memberships Megathread - Streaming, Mobile, Wholesale Clubs, Microsoft Licenses, Lifetime Deals & More [Auto-Updated]

# Black Friday Memberships Megathread This Black Friday Memberships Megathread features verified top offers from Costco, Sam's Club, Walmart+, HBO, Disney+, Microsoft Office, Proton VPN, and more including rare lifetime subscriptions. All deals are hand-picked, legitimate, and auto-updated. **Wholes

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r/consumecanadian·11mo ago

When will Canada join against this corporate deception and greed? - Microsoft in court for allegedly misleading millions of Australians over Microsoft 365 subscriptions

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r/microsoft·1y ago

With the upcoming Microsoft 365 price increase from roughly 70 dollars to 100 dollars, you're still able to keep the old subscription. Here's how:

Go to: [account.microsoft.com/services/microsoft365](http://account.microsoft.com/services/microsoft365) Under Manage Subscription, select Cancel Subscription You'll then have the option to switch back to your original plan, aka "Microsoft 365 Personal Classic"— without all the AI stuff Microsoft is

23 comments