How do I cancel Gusto?

You can cancel Gusto via online. Steps: Log in to your Gusto admin account. Click on your company name in the bottom left corner. Go to the 'Plan & billing' section. Under 'Gusto billing', click 'Cancel account'. If you don't see this option, you may not have the required permissions. Select the reason for cancellation and provide feedback. Follow the additional prompts, which may include deciding how to handle outstanding tax payments and filings. Confirm the cancellation by typing your company name and checking the acknowledgment boxes.

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How to Cancel Gusto

Last verified: 2026-03-20

Official Gusto PolicyVerified

support.gusto.com/article/126938633100000

2026-03-20

Summary

You can cancel Gusto via online. Refunds are generally not issued for service fees. However, refunds may be issued within 2-3 business days for reactivated accounts or if you change your tax filing elections to not have Gusto file for you after cancellation.. Cancellation fee: There is no fee to cancel your account. However, if you choose to have Gusto handle outstanding tax payments and filings after cancellation, fees will apply: $100 flat fee for Federal forms, $100 per state for State forms, and $5 per form for W-2 or 1099.. Steps: Log in to your Gusto admin account.. Click on your company name in the bottom left corner..

Cancel Via

online

Refund Eligibility

Refunds are generally not issued for service fees. However, refunds may be issued within 2-3 business days for reactivated accounts or if you change your tax filing elections to not have Gusto file for you after cancellation.

Cancellation Fee

There is no fee to cancel your account. However, if you choose to have Gusto handle outstanding tax payments and filings after cancellation, fees will apply: $100 flat fee for Federal forms, $100 per state for State forms, and $5 per form for W-2 or 1099.

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How to Cancel — Step by Step

1Log in to your Gusto admin account.
2Click on your company name in the bottom left corner.
3Go to the 'Plan & billing' section.
4Under 'Gusto billing', click 'Cancel account'. If you don't see this option, you may not have the required permissions.
5Select the reason for cancellation and provide feedback.
6Follow the additional prompts, which may include deciding how to handle outstanding tax payments and filings.
7Confirm the cancellation by typing your company name and checking the acknowledgment boxes.

Additional Notes

Admins with the required permissions can cancel their company's Gusto plan at any time.
Gusto bills retroactively, so you'll receive a final invoice the month after you cancel.
You cannot cancel your account if a payroll is in progress. You must wait until the last check date has passed.
If your invoice comes from a third party, you must work with that provider to cancel your account.

What Redditors Are Saying

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r/Payroll·1y ago

Gusto Charges $100 for State & Federal Filings if you cancel?

I canceled my subscription last month (November) and chose Gusto to file for me for the last quarter/year. I am more than certain that I did NOT see any disclaimer about a charge for this. However, I received what I hope is my final invoice, and I see that Gusto is charging $100 for State and anothe

18 comments

r/AnytimeFitnessPH·3mo ago

Current Member with Php 2300 Membership pero gusto MAS MABABA NA RATE PA

Any suggestion guys? Founding member 5 years ago and Php 2300 ang rate na binigay sakin. Upon reviewing the post, may mas mababa pa pala. Which is better? 1. Avail from a pre-selling branch. Lower rate x Buy key fob 2. Cancel current membership x Same key fob x Avail from a pre-selling branch The pr

8 comments