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How to Cancel GoDaddy

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Official GoDaddy PolicyOfficial source

www.godaddy.com/legal/agreements/refund-policy

Policy changed on

SEO Services lost the 50% prorated refund (now full refund only within 48 hours); source moved to refund policy

We updated this page from GoDaddy's new policy text on godaddy.com.

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Summary

You can cancel GoDaddy via Online via Renewals & Billing page (Manage Subscriptions) or Contacting GoDaddy Guides by phone, SMS or chat (for refund requests). Refunds depend on the product and are only issued if you request one within its refund period. Standard terms: annual plans within 30 days of the transaction; monthly plans (any term under 1 year) within 48 hours. Exceptions include new domain registrations (5 days), one-year domain auto-renewals (45 days), and annual Websites + Marketing and Microsoft 365 plans (7 days). Some products, such as premium domain names, are non-refundable. No refund after account closure — request any refund before closing your account.. Cancellation fee: For Commerce Website Support Service, a 30% cancellation fee applies if none of the agreed support hours have been used, and a 70% fee if less than 50% have been used (non-refundable once more than 50% are used). If a canceled product included a free domain, the domain's list price is deducted from the refund.. Steps: Sign in to your GoDaddy account, go to your Renewals and Billing page and select Manage Subscriptions.. In the Subscriptions list, select the product and then select Cancel Plan (for domains, Cancel Domain)..

Cancel Via

Online via Renewals & Billing page (Manage Subscriptions), Contacting GoDaddy Guides by phone, SMS or chat (for refund requests)

Refund Eligibility

Refunds depend on the product and are only issued if you request one within its refund period. Standard terms: annual plans within 30 days of the transaction; monthly plans (any term under 1 year) within 48 hours. Exceptions include new domain registrations (5 days), one-year domain auto-renewals (45 days), and annual Websites + Marketing and Microsoft 365 plans (7 days). Some products, such as premium domain names, are non-refundable. No refund after account closure — request any refund before closing your account.

Cancellation Fee

For Commerce Website Support Service, a 30% cancellation fee applies if none of the agreed support hours have been used, and a 70% fee if less than 50% have been used (non-refundable once more than 50% are used). If a canceled product included a free domain, the domain's list price is deducted from the refund.

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How to Cancel — Step by Step

  1. 1Sign in to your GoDaddy account, go to your Renewals and Billing page and select Manage Subscriptions.
  2. 2In the Subscriptions list, select the product and then select Cancel Plan (for domains, Cancel Domain).
  3. 3Select a reason for cancelling and then select Continue to Cancel (you may be asked another question or two).
  4. 4Below Confirm your cancellation, check the date your subscription will end, then select Confirm Cancel. You can keep using the product until that date.
  5. 5To get a refund for an eligible product, delete the product first, then contact GoDaddy Guides by phone, SMS or chat — refund requests received by email are not processed.
  6. 6To close your whole account, first delete all products and wait at least 24 hours.
  7. 7Then go to your Contact Preferences page, select Account in the Privacy section, read the Close Account message, tick 'I understand this action cannot be undone' and select Close Account.

Billed Through a Third Party?

  • If you purchased a product through a mobile app store such as the Apple App Store or Google Play, you must use that app store to cancel the subscription or request a refund.

Reactivating Your Account

  • If you change your mind after cancelling a subscription, you can manually renew it.
  • Canceled domains can be recovered in your account up to 30 days after deletion (60 days for domains that are part of a bundle), keeping the remaining registration time at no additional cost; some domains have special requirements or extra fees.
  • Account closures cannot be reversed; once your account data is deleted, there is no way to retrieve it.

Additional Notes

  • If your subscription includes multiple products (e.g., a bundle), changes apply to all products in it; products in a subscription cannot be individually deleted or refunded.
  • If you are not eligible for a refund, cancel the subscription instead: you can keep using the product until the end of the subscription, then it and its files are deleted.
  • You must delete all products from your account before you can close the account.
  • Refund requests must be made by phone, SMS or chat with GoDaddy Guides, and before you close your account.
  • GoDaddy has published an updated refund policy effective October 15, 2026 that applies only to customers who received its September 15, 2026 notice email; under it, renewals are generally not refundable.

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What Redditors Are Saying

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690
r/smallbusiness·1y ago

ATTN: Check your GoDaddy subscriptions right now.

Hope to shed some light on this situation I have found myself in. I am an entrepreneur. One hard working human. Over the weekend, I (painfully) realized why I’m so broke. GoDaddy has been charging me hundreds of dollars more than expected—without any notice. Every. Single. Month. When I asked for a

179 comments
6
r/restaurantowners·3y ago

Any suggestions on cc processing? I am about to sign with GoDaddy. They take 2.3% flat non swipe fees and no subscription. Also I can cancel anytime.

I’m using clover and between fees and monthly subscription i am paying over 3%

15 comments
7
r/Wordpress·6y ago

So long story short, I hate godaddy and canceled my subscription with them and downloaded all my websites to my computer. Is there an easy way to somehow view those websites with dream weaver or something else to quickly view them?

the only issue I can think of with them is that they used divi. the account is still active for now, but I just wanted to pull them up and take a screenshot/recording for my portfolio.

12 comments
1
r/webhosting·9mo ago

Keep outlook email if cancel GoDaddy subscription?

I have a Godaddy Account and I am considering gettting rid of the website. I like the email I created with it, is it possible to keep the email if I end up canceling my Godaddy subscription?

6 comments