How do I cancel Hootsuite?

You can cancel Hootsuite via online. Steps: Log in to your Hootsuite account. Go to 'Account', then select 'Plan and billing'. Expand the 'Manage my subscription' section. Select 'Cancel subscription' and follow the prompts to confirm your cancellation.

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How to Cancel Hootsuite

Last verified: 2026-03-20

Official Hootsuite PolicyVerified

help.hootsuite.com/hc/en-us/articles/1260804249650-Manage-your-Hootsuite-plan-and-account

2026-03-20

Summary

You can cancel Hootsuite via online. According to Hootsuite's self-serve terms, all fees are non-refundable. However, their refund policy page states they are willing to review charges on a case-by-case basis. If a refund is approved, it will be issued to the original payment method within 5-10 business days. Subscriptions purchased through mobile apps are not eligible for refunds from Hootsuite.. Steps: Log in to your Hootsuite account.. Go to 'Account', then select 'Plan and billing'..

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Refund Eligibility

According to Hootsuite's self-serve terms, all fees are non-refundable. However, their refund policy page states they are willing to review charges on a case-by-case basis. If a refund is approved, it will be issued to the original payment method within 5-10 business days. Subscriptions purchased through mobile apps are not eligible for refunds from Hootsuite.

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How to Cancel — Step by Step

1Log in to your Hootsuite account.
2Go to 'Account', then select 'Plan and billing'.
3Expand the 'Manage my subscription' section.
4Select 'Cancel subscription' and follow the prompts to confirm your cancellation.

Billed Through a Third Party?

If you subscribed through the Apple App Store, you must cancel your subscription through your Apple ID account at least 24 hours before the next billing date.
For subscriptions made via the Google Play Store, deleting your Hootsuite account from the Android app will automatically cancel your mobile payment subscription.

Reactivating Your Account

After cancelling, your subscription remains active until the end of your paid or trial period.
Hootsuite will save your account information and data, allowing you to restart your subscription at any time.

Additional Notes

If you are part of a Hootsuite organization, only a Super Admin can cancel the subscription.
Deleting your account is immediate and permanent, and your data cannot be recovered. It is recommended to cancel your subscription instead of deleting your account.
Annual subscriptions are a one-year commitment and are non-refundable.

What Redditors Are Saying

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r/marketing·2y ago

Canceling Hootsuite subscription

I’ve been trying to cancel my hootsuite subscription and every time I go to to manage my lab I get an error. Support hasn’t messaged me back in days yet. So I’m curious on what to do.

5 comments