How to Cancel FreshBooks

Q: How do I cancel FreshBooks?

You can cancel FreshBooks via online. Steps: Using a web browser, disconnect any active bank connections to halt the import of transactions and expenses. Select your profile picture or initials located in the top right corner. Choose 'Billing and Upgrade' from the menu. At the bottom of the page, click on the 'cancel your account' link. You will be prompted to leave a comment and then confirm the cancellation.

Last verified: 2026-03-20

Official FreshBooks PolicyVerified

support.freshbooks.com/hc/en-us/articles/360058223652-How-do-I-downgrade-or-cancel-my-account

2026-03-20

Summary

You can cancel FreshBooks via online. Users who cancel within the first 30 days of starting a paid plan may be eligible for a full refund under FreshBooks' satisfaction guarantee. If you downgrade in the middle of your billing cycle, a prorated credit will be generated and applied to your next subscription payment.. Steps: Using a web browser, disconnect any active bank connections to halt the import of transactions and expenses.. Select your profile picture or initials located in the top right corner..

Cancel Via

online

Refund Eligibility

Users who cancel within the first 30 days of starting a paid plan may be eligible for a full refund under FreshBooks' satisfaction guarantee. If you downgrade in the middle of your billing cycle, a prorated credit will be generated and applied to your next subscription payment.

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How to Cancel — Step by Step

1Using a web browser, disconnect any active bank connections to halt the import of transactions and expenses.
2Select your profile picture or initials located in the top right corner.
3Choose 'Billing and Upgrade' from the menu.
4At the bottom of the page, click on the 'cancel your account' link.
5You will be prompted to leave a comment and then confirm the cancellation.

Billed Through a Third Party?

If you subscribed through the Apple App Store, you must cancel through Apple's subscription management settings.
For subscriptions made via the Google Play Store, cancellation must be done through your Google Play subscription settings.

Reactivating Your Account

Your data will be preserved after cancellation, and you can reactivate your account at any time to regain access.
Accounts that remain inactive for 30 days or more may be deactivated and deleted. You will be notified by email before any deactivation occurs.

Additional Notes

After cancellation, your account will stay active and accessible until the end of the current billing cycle.
Upon cancellation, all recurring expenses, recurring templates, and retainers will be deactivated.
Team members will lose their ability to log in, and clients will not be able to comment on or pay invoices.