What is Tea Collection's return window?

Tea Collection allows returns within 90 days of purchase. Item must not be marked 'Final Sale'. Returns will not be accepted if received more than 90 days from the purchase date. Only items purchased from TeaCollection.com are eligible for return.

How will I get my refund from Tea Collection?

For items received within 60 days of purchase, a full refund is issued to the original form of payment.. For items received within 90 days of purchase, a merchandise credit is issued. Processing time: Approximately 2-3 weeks after the return is received..

← All return policies

Tea Collection Return Policy

Q: Do I need a receipt to return items at Tea Collection?

Receipt requirement: digital ok. For items received within 60 days of purchase, a full refund is issued to the original form of payment.. For items received within 90 days of purchase, a merchandise credit is issued..

Last verified: 2026-03-20

Official Tea Collection PolicyVerified

www.teacollection.com/order/returns-exchanges

2026-03-20

Summary

Tea Collection offers a 90 days return window on most items. Item must not be marked 'Final Sale'.. Receipt is required. Refunds are issued via for items received within 60 days of purchase, a full refund is issued to the original form of payment. or for items received within 90 days of purchase, a merchandise credit is issued.. Notable exceptions include items marked 'final sale' or included in warehouse sale promotions are not eligible for return, exchange, or price adjustment., individual items from a set cannot be returned; the entire set must be returned., returns or exchanges for canadian orders are not accepted., and more. Refund processing: Approximately 2-3 weeks after the return is received..

Return Window

90 days

Receipt

digital ok

Return Conditions

Item must not be marked 'Final Sale'.
Returns will not be accepted if received more than 90 days from the purchase date.
Only items purchased from TeaCollection.com are eligible for return.

Refund Methods

For items received within 60 days of purchase, a full refund is issued to the original form of payment.
For items received within 90 days of purchase, a merchandise credit is issued.

Exceptions & Restrictions

Items marked 'Final Sale' or included in Warehouse Sale promotions are not eligible for return, exchange, or price adjustment.
Individual items from a set cannot be returned; the entire set must be returned.
Returns or exchanges for Canadian orders are not accepted.

Online / Mail Returns

The customer is responsible for return shipping costs.
A Tea return shipping label can be used for a $7 deduction from the refund.
Customers can use their own shipping method with tracking and delivery confirmation.

Gift Returns

Gift returns are eligible for store credit only.
A downloadable form must be completed and included with the return.
A store credit and a free shipping code will be emailed once the return is processed.

Damaged or Defective Items

Contact customer service via phone at 866.374.8747 or email at service@teacollection.com for assistance with order issues.

Price Adjustments

No price adjustments are offered on items marked 'Final Sale' or included in Warehouse Sale promotions.

Exchange Policy

To exchange an item, place a new order online using the free shipping code from the return confirmation email.
The new order will be billed to the credit card, and a refund for the original items (minus return shipping) will be processed upon receipt.

Additional Notes

Effective January 1, 2024, returns received more than 90 days from the purchase date will no longer be accepted.
Store credit used for the original purchase is refunded first before the secondary payment method.