Safeway Return Policy
Last verified: 2026-03-19
www.safeway.com/faq/online-shopping.html
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Return Conditions
- If you are not satisfied, for any reason, with any item (except noted exceptions) purchased through the Online Grocery Ordering Service, you can return it for a full refund or credit on account.
- Notify the driver upon delivery or the Store Associate upon pick up, or contact Customer Service.
- For any qualifying refund, a credit will be issued to the payment method used or as a credit on account for your next online order.
Refund Methods
- Credit to the payment method used to purchase the item.
- Credit on account that can be applied to your next online order.
- For orders through 3rd party delivery services (e.g., Instacart, UberEats, Doordash), request a refund through that party.
Exceptions & Restrictions
- Baby formula cannot be returned or refunded once you have accepted delivery or picked up your order.
- Alcoholic beverages cannot be returned or refunded once you have accepted delivery or picked up your order.
- Tobacco products cannot be returned or refunded once you have accepted delivery or picked up your order.
- A full refund for a substituted item can be requested within 48 hours of delivery or pickup.
- If charged for missing items, contact Customer Service within 48 hours.
- Wine from Vine & Cellar orders cannot be returned.
Additional Notes
- Customer Service can be contacted at (877) 505-4040 between 5:00 AM and 10:00 PM Pacific Time.
- The satisfaction guarantee does not apply to purchases made from other service providers (e.g., Instacart, Uber Eats, Door Dash).
What Redditors Are Saying
Safeway in Roseville reselling returned perishable crab legs
A few days ago I bought two small packages of what I thought were frozen crab legs. When I got home I realized they were not Real crab, rather crab legs stuffed with imitation crab (cod). I called Safeway and explained the situation and they told me to bring my receipt in and they would refund me. I
Can you return Safeway plastic bags for a refund?
This may be a stupid question. Please be kind. I have a plethora of of Safeway bags and want to know if I can get a refund for them if I bring them back. Is this realistic, or laughable?
Safeway Starbucks new refill policy
The amount of customers that’ll be pissed that to get a refill they must provide their own cup is gonna be horrible. I have so many that already try to buy the refill at the same time as their current transaction.