Safeway Return Policy
Last verified
www.safeway.com/faq/online-shopping.html
Rechecked : safeway.com still states the headline terms shown here (7 days). How we verify
Video Guides
Return Conditions
- If you are not satisfied, for any reason, with any item (except noted exceptions) purchased through the Online Grocery Ordering Service, you can return it for a full refund or credit on account.
- Notify the driver upon delivery or the Store Associate upon pick up, or contact Customer Service.
- For any qualifying refund, a credit will be issued to the payment method used or as a credit on account for your next online order.
Refund Methods
- Credit to the payment method used to purchase the item.
- Credit on account that can be applied to your next online order.
- For orders through 3rd party delivery services (e.g., Instacart, UberEats, Doordash), request a refund through that party.
Exceptions & Restrictions
- Baby formula cannot be returned or refunded once you have accepted delivery or picked up your order.
- Alcoholic beverages cannot be returned or refunded once you have accepted delivery or picked up your order.
- Tobacco products cannot be returned or refunded once you have accepted delivery or picked up your order.
- A full refund for a substituted item can be requested within 48 hours of delivery or pickup.
- If charged for missing items, contact Customer Service within 48 hours.
- Wine from Vine & Cellar orders cannot be returned.
Additional Notes
- Customer Service can be contacted at (877) 505-4040 between 5:00 AM and 10:00 PM Pacific Time.
- The satisfaction guarantee does not apply to purchases made from other service providers (e.g., Instacart, Uber Eats, Door Dash).
Compare and related companies
Other grocery stores & pharmacies
- Meijer return policyMost items: 90 days. Electronics, outdoor equipment, and…
- Natural Grocers return policy30 days
- Ralphs return policy30 days for in-store, pickup and delivery; 60 days for items shipped…
- ShopRite return policy30 days for non-perishable items, 7 days for perishable items.
- Smart & Final return policy10 days for non-perishable items; 14 days for defective appliances
- Sprouts Farmers Market return policySatisfaction Guarantee, with specific limits for certain items
What Redditors Are Saying
Safeway in Roseville reselling returned perishable crab legs
A few days ago I bought two small packages of what I thought were frozen crab legs. When I got home I realized they were not Real crab, rather crab legs stuffed with imitation crab (cod). I called Safeway and explained the situation and they told me to bring my receipt in and they would refund me. I
Can you return Safeway plastic bags for a refund?
This may be a stupid question. Please be kind. I have a plethora of of Safeway bags and want to know if I can get a refund for them if I bring them back. Is this realistic, or laughable?
Safeway Starbucks new refill policy
The amount of customers that’ll be pissed that to get a refill they must provide their own cup is gonna be horrible. I have so many that already try to buy the refill at the same time as their current transaction.