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Smart & Final Return Policy

Last verified: 2026-03-20

Official Smart & Final PolicyVerified

www.smartandfinal.com/policy-faqs

Summary

Smart & Final offers a 10 days for non-perishable items; 14 days for defective appliances return window on most items. Returns are accepted upon receipt of the returned order.. Receipt is required. Refunds are issued via refunds are processed in the same method as the original payment (cash, credit, smart & final charge card, or gift card). or items purchased by check may be returned for a cash refund.. Notable exceptions include perishable items are generally not accepted for return or exchange, unless delivered defective or spoiled., seasonal merchandise, such as summertime items, must be returned prior to markdown or closeout., holiday merchandise must be returned at least two days before the holiday., and more.

Return Window

10 days for non-perishable items; 14 days for defective appliances

Receipt

yes

Category

grocery

Return Conditions

  • Returns are accepted upon receipt of the returned order.
  • Items must not be damaged or defective (unless being returned due to defect).
  • Proof of purchase is required for returns.
  • Form of ID is required for returns.

Refund Methods

  • Refunds are processed in the same method as the original payment (cash, credit, Smart & Final Charge Card, or Gift Card).
  • Items purchased by check may be returned for a cash refund.
  • Items without a receipt over $5.00 are refunded to a Smart & Final Gift Card.

Exceptions & Restrictions

  • Perishable items are generally not accepted for return or exchange, unless delivered defective or spoiled.
  • Seasonal merchandise, such as summertime items, must be returned prior to markdown or closeout.
  • Holiday merchandise must be returned at least two days before the holiday.
  • Merchandise cannot be defective as a result of abuse or misuse.
  • Items without a receipt, where the value exceeds $5.00, will be credited to a Smart & Final Gift Card.

Online / Mail Returns

  • Refunds are available for online orders that were late, over-charged, contained broken/spoiled items, or were missing.
  • Online Support team can assist with processing refunds for online orders via chat or email.
  • Digital receipts are available in the order history section of your account and via confirmation email.

In-Store Returns

  • Non-perishable purchases can be returned or exchanged by visiting a Smart & Final store within 10 days of delivery or purchase.
  • Proof of purchase and form of ID are required for in-store returns.

Damaged or Defective Items

  • Perishable items delivered defective or spoiled can be returned or exchanged.
  • Defective appliances can be exchanged within 14 days of purchase with an original Smart & Final receipt.
  • Refunds are available for online orders containing broken/spoiled items.

Exchange Policy

  • Non-perishable purchases can be exchanged within 10 days of delivery or purchase.
  • Defective appliances can be exchanged within 14 days of purchase.

Additional Notes

  • Customer satisfaction is important to Smart & Final.
  • Restrictions or a check-clearing period may apply for items purchased by check.
  • Some restrictions may apply to seasonal merchandise and equipment product returns.