What is Ralphs's return window?

Ralphs allows returns within 30 days for in-store, pickup and delivery; 60 days for items shipped by Kroger; 30 days for items shipped by third-party partners. of purchase. Customers must be 100% satisfied with their purchase. For merchandise from the 'Ralphs Heartbeats' collection, items must be new, unused, and unwashed. All in-store purchases must be returned to a physical store.

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Ralphs Return Policy

Q: Do I need a receipt to return items at Ralphs?

Receipt requirement: lookup available. Refunds are issued to the original form of payment.. For returns without a receipt, refunds for items over $10.00 are issued on a Ralphs gift card, and refunds for items under $10.00 are given in cash..

Q: What items cannot be returned at Ralphs?

Gift cards, taxes, and fees are not refundable.. The return of tobacco, beer, wine, and alcohol is governed by local law.. Baby formula purchased using WIC cannot be returned but may be exchanged for the exact same item if damaged.. A receipt is required to get a refund or replacement for baby formula.. Online EBT refunds are not available.. Shipping fees are not refundable for 'Ship' orders..

Q: How will I get my refund from Ralphs?

Refunds are issued to the original form of payment.. For returns without a receipt, refunds for items over $10.00 are issued on a Ralphs gift card, and refunds for items under $10.00 are given in cash. Processing time: 5-7 business days..

Last verified: 2026-03-20

Official Ralphs PolicyVerified

www.ralphs.com/hc/help/returns-and-refunds

2026-03-20

Summary

Ralphs offers a 30 days for in-store, pickup and delivery; 60 days for items shipped by Kroger; 30 days for items shipped by third-party partners. return window on most items. Customers must be 100% satisfied with their purchase.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment. or for returns without a receipt, refunds for items over $10.00 are issued on a ralphs gift card, and refunds for items under $10.00 are given in cash.. Notable exceptions include gift cards, taxes, and fees are not refundable., the return of tobacco, beer, wine, and alcohol is governed by local law., baby formula purchased using wic cannot be returned but may be exchanged for the exact same item if damaged., and more. Refund processing: 5-7 business days..

Return Window

30 days for in-store, pickup and delivery; 60 days for items shipped by Kroger; 30 days for items shipped by third-party partners.

Receipt

lookup available

Return Conditions

Customers must be 100% satisfied with their purchase.
For merchandise from the 'Ralphs Heartbeats' collection, items must be new, unused, and unwashed.
All in-store purchases must be returned to a physical store.

Refund Methods

Refunds are issued to the original form of payment.
For returns without a receipt, refunds for items over $10.00 are issued on a Ralphs gift card, and refunds for items under $10.00 are given in cash.

Exceptions & Restrictions

Gift cards, taxes, and fees are not refundable.
The return of tobacco, beer, wine, and alcohol is governed by local law.
Baby formula purchased using WIC cannot be returned but may be exchanged for the exact same item if damaged.
A receipt is required to get a refund or replacement for baby formula.
Online EBT refunds are not available.
Shipping fees are not refundable for 'Ship' orders.

Online / Mail Returns

For Pickup & Delivery orders, you can request a refund through the 'My Purchases' section on the website or mobile app.
For items from 'Ship', refunds can be requested online by going to 'My Purchases' and selecting 'Request a Refund' in the order details.
'Ship' products cannot be returned or exchanged in-store.

In-Store Returns

All purchases made in-store must be returned to a store for a refund.
All Kroger Co. Family of Stores accept returns of items purchased at any Kroger Co. Family of Stores location.

Additional Notes

Ralphs operates under the Kroger Co. Family of Stores, and policies are often linked.
For issues with WIC purchases, customers should call 1-800-KROGERS for assistance.