New Balance Return Policy
Last verified: 2026-03-19
www.newbalance.com/returns
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Return Conditions
- Merchandise must be in new condition, in the state you received them.
- Items must be unworn, clean, and free of damage.
- Original labels must be attached to apparel items.
- Footwear must be returned in the original shoebox.
Refund Methods
- Refunds are credited to the original form of payment.
- Refunds include the purchase price and any applicable taxes.
- Shipping fees are not refunded.
- Online returns for non-members are subject to a $5 restocking fee, deducted from the refund.
Exceptions & Restrictions
- Customized or personalized products cannot be returned.
- Items marked as 'non-returnable' or 'final sale' cannot be returned.
- Defective items require contacting Customer Care for authorization before returning.
- New Balance Reconsidered items marked 'final sale' are not eligible for return.
- Eligible sports bras (RC Bra, NB Essential Run Bra, NB Define Train Bra, NB Essential Train Bra, NB Harmony Yoga Bra, NB Essential Yoga Bra, Klutch X NB Racerback Bra) can be returned within 45 days, even after tags are removed and used.
Online / Mail Returns
- Returns can be initiated online by entering your order number or logging into your membership account.
- A prepaid UPS return label is provided.
- Items should be placed in the original package or a suitable alternative, with shoes in their original shoebox.
- Attach the prepaid return label over or in place of the original delivery label.
- Drop off the package at a UPS drop-off point or schedule a collection.
- Online returns are free for members.
In-Store Returns
- Items purchased at a store should be returned to the store where they were purchased.
- Online orders can be returned to any New Balance or New Balance Factory Store for an immediate refund within 45 days of the purchase date.
- For in-store returns, bring your items (no need to repack) and the packing slip or order confirmation email.
- All in-store returns are free.
Gift Returns
- For returns purchased with a Gift Card, contact Customer Care with your order number and desired exchange style/size/width to receive a free return label and facilitate a new order.
Membership & Rewards Benefits
- Members receive free online returns (no $5 restocking fee).
- Members get early access to promotions and exclusive offers.
- Membership allows for easier order tracking and faster checkout.
Damaged or Defective Items
- New Balance will refund items damaged in transit and/or containing a manufacturer's defect.
- To authorize the return of a defective item, contact Customer Service first.
- Defective items sent back without approval will not be reimbursed.
- For New Balance Reconsidered, if an item arrives damaged or misrepresented, a refund can be requested by visiting the returns page and sending photos. If verified, a shipping label will be provided.
Exchange Policy
- A new order can be placed at any time for a more desirable size, width, or color, implying returns are processed for a refund and a new purchase is made.
Additional Notes
- New Balance reserves the right to refuse worn or damaged merchandise.
- New Balance reserves the right to not refund or return to sender any orders that do not meet the specified conditions.
What Redditors Are Saying
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