What is Mountain Hardwear's return window?

Mountain Hardwear allows returns within 60 days from the date of purchase of purchase. Items must be in new, unworn condition. Item must be in its original packaging. All original tags must still be attached.

Do I need a receipt to return items at Mountain Hardwear?

Receipt requirement: lookup available. A refund will be issued to the original method of payment.. If a Gift Card was used, a new Virtual Merchandise Credit will be issued..

How will I get my refund from Mountain Hardwear?

A refund will be issued to the original method of payment.. If a Gift Card was used, a new Virtual Merchandise Credit will be issued. Processing time: 7-10 business days after the return is received at the warehouse.

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Mountain Hardwear Return Policy

Q: What items cannot be returned at Mountain Hardwear?

Final Sale items cannot be returned or exchanged.. Shipping and handling for the delivery and return shipping charges will not be refunded.. Any discounts applied at the time of purchase will be prorated per item..

Last verified Mar 20, 2026

Official Mountain Hardwear PolicyOfficial source

www.mountainhardwear.com/support

Mar 20, 2026

Summary

Mountain Hardwear offers a 60 days from the date of purchase return window on most items. Items must be in new, unworn condition.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via a refund will be issued to the original method of payment. or if a gift card was used, a new virtual merchandise credit will be issued.. Holiday extension (as last published): For orders placed between October 13 and December 2, 2025, returns are accepted until January 31, 2026. Notable exceptions include final sale items cannot be returned or exchanged., shipping and handling for the delivery and return shipping charges will not be refunded., any discounts applied at the time of purchase will be prorated per item., and more. Refund processing: 7-10 business days after the return is received at the warehouse.

Return Window

60 days from the date of purchase

Receipt

lookup available

Return Conditions

Items must be in new, unworn condition.
Item must be in its original packaging.
All original tags must still be attached.

Refund Methods

A refund will be issued to the original method of payment.
If a Gift Card was used, a new Virtual Merchandise Credit will be issued.

Exceptions & Restrictions

Final Sale items cannot be returned or exchanged.
Shipping and handling for the delivery and return shipping charges will not be refunded.
Any discounts applied at the time of purchase will be prorated per item.

Online / Mail Returns

A flat rate of $6.00 for return shipping will be deducted from the refund.
Online orders must be returned by mail and cannot be returned in-store.
Customers can initiate a return online to print a return label.

Exchange Policy

Mountain Hardwear has a return and reorder process instead of a direct exchange. Customers should return the original item for a refund and place a new order.

Additional Notes

A copy of the original receipt may be required.
It takes 7-10 business days for the refund to be issued once the return is received at the warehouse.

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