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How to Cancel Zoom Pro

Last verified

Official Zoom Pro PolicyOfficial source

support.zoom.com/hc/en/article

Rechecked : we reviewed the current policy text on support.zoom.com. How we verify

Summary

You can cancel Zoom Pro via Online in the Zoom web portal (Plans and billing) or Through your Account Executive or Zoom Support if self-service cancellation isn't available or Through Apple or Google Play if you subscribed there. Canceling your plan does not automatically generate a refund; refunds are governed by Zoom's Terms of Service. Your subscription stays active until the end of the current billing term.. Steps: Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privileges.. In the top-right corner, click your profile picture or initials, then click Plans and billing..

Cancel Via

Online in the Zoom web portal (Plans and billing), Through your Account Executive or Zoom Support if self-service cancellation isn't available, Through Apple or Google Play if you subscribed there

Refund Eligibility

Canceling your plan does not automatically generate a refund; refunds are governed by Zoom's Terms of Service. Your subscription stays active until the end of the current billing term.

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How to Cancel — Step by Step

  1. 1Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privileges.
  2. 2In the top-right corner, click your profile picture or initials, then click Plans and billing.
  3. 3Open the Current Plans or Plan Management tab.
  4. 4Cancel any add-ons first: locate each add-on and click Cancel Plan.
  5. 5Locate the plan you want to cancel, then click Cancel Plan.
  6. 6Confirm the cancellation. You will receive an email confirming the change.

Billed Through a Third Party?

  • If you subscribed through the Apple App Store, cancel in your Apple account (on iPhone or iPad: Settings, tap your name, Subscriptions, Zoom, Cancel Subscription). Zoom cannot cancel subscriptions billed by Apple.
  • If you subscribed through Google Play, cancel in the Google Play Store app under Payments and subscriptions, then Subscriptions. Zoom Support cannot cancel a Google Play-billed subscription for you.

Reactivating Your Account

  • You can reactivate your existing plan any time before the end of the term when the cancellation takes effect: go to Plans and billing and click Reactivate or Reactivate Plan.

Additional Notes

  • You must cancel any add-on plans before you can cancel your base plan.
  • Zoom's Terms of Service say payments are final and non-refundable unless otherwise agreed by Zoom, required by law, or set out in your Order Form.
  • When your paid subscription ends, cloud recordings remain available for 30 days and are then permanently deleted. Download any recordings you want to keep.

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5
r/Zoom·6y ago

I just want one month of Zoom pro, when should I cancel my subscription?

Hi! I paid one month of Pro on July 7, but I just need this plan until August 5. I don't want a new bill for another month... Do you have any ideas when should I cancel my subscription? Thanks!

3 comments
2
r/Zoom·1y ago

Cancellation/Refund on Zoom sub?

Purchased Zoom Pro last year for an annual sub. Didn't realize they did an autorenew on my acc so I got a notification it charged me for another year. Now I had this acc's email changed to my friend's email since I had him used the acc for himself since he didn't have a way to purchase it on his own

8 comments
0
r/Zoom·6y ago

Zoom Pro Cancel Sub

Question: Cancelling a Zoom Pro Membership before the renewal date, will allow you keep your membership until said date correct?

0 comments