How do I cancel Zoom Pro?

You can cancel Zoom Pro via online. Steps: Sign in to the Zoom web portal. In the navigation menu, click 'Plans and Billing' then 'Plan Management'. (This may also be located under 'Account Management' then 'Billing'). To the right of the plan you want to cancel, click 'Manage'. In the window that appears, click 'Cancel Plan'. A confirmation window will appear. Click 'Confirm Your Cancellation' to finalize the process. You will receive an email confirming the cancellation.

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How to Cancel Zoom Pro

Last verified: 2026-03-20

Official Zoom Pro PolicyVerified

support.zoom.com/hc/en/article

2026-03-20

Summary

You can cancel Zoom Pro via online. Per Zoom's Terms of Service, subscription charges are typically non-refundable once processed. Cancellations take effect at the end of the current billing cycle, and you will have access to the service until then.. Steps: Sign in to the Zoom web portal.. In the navigation menu, click 'Plans and Billing' then 'Plan Management'. (This may also be located under 'Account Management' then 'Billing')..

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Refund Eligibility

Per Zoom's Terms of Service, subscription charges are typically non-refundable once processed. Cancellations take effect at the end of the current billing cycle, and you will have access to the service until then.

Video Guides

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How to Cancel — Step by Step

1Sign in to the Zoom web portal.
2In the navigation menu, click 'Plans and Billing' then 'Plan Management'. (This may also be located under 'Account Management' then 'Billing').
3To the right of the plan you want to cancel, click 'Manage'.
4In the window that appears, click 'Cancel Plan'.
5A confirmation window will appear. Click 'Confirm Your Cancellation' to finalize the process.
6You will receive an email confirming the cancellation.

Billed Through a Third Party?

If you subscribed through the Apple App Store, you must cancel through your device's 'Settings' under your Apple ID and 'Subscriptions'.
If you subscribed through the Google Play Store, you must cancel through the Play Store app under 'Payments & subscriptions'.
For subscriptions through other third-party providers, you must contact them directly to manage your subscription.

Reactivating Your Account

You can reactivate your plan before the cancellation date by going to the 'Plan Management' or 'Billing' section and clicking 'Reactivate Plan'.

Additional Notes

You must cancel any add-on plans before you can cancel your base plan.
After your paid plan term ends, your account will revert to a Basic (free) account.
Cloud recordings will be permanently deleted 30 days after the subscription is canceled. You should download any necessary recordings before then.

What Redditors Are Saying

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r/Zoom·5y ago

I just want one month of Zoom pro, when should I cancel my subscription?

Hi! I paid one month of Pro on July 7, but I just need this plan until August 5. I don't want a new bill for another month... Do you have any ideas when should I cancel my subscription? Thanks!

3 comments

r/Zoom·1y ago

Cancellation/Refund on Zoom sub?

Purchased Zoom Pro last year for an annual sub. Didn't realize they did an autorenew on my acc so I got a notification it charged me for another year. Now I had this acc's email changed to my friend's email since I had him used the acc for himself since he didn't have a way to purchase it on his own

8 comments

r/Zoom·6y ago

Zoom Pro Cancel Sub

Question: Cancelling a Zoom Pro Membership before the renewal date, will allow you keep your membership until said date correct?

0 comments