Cancel Microsoft 365 vs Google Workspace

Microsoft 365

• Go to Services & subscriptions in your Microsoft account and sign in with the Microsoft account you used to buy the subscription.
• Find your subscription and select 'Manage'.
• On the next page, select 'Cancel' (or it might say 'Upgrade or Cancel').
• Follow the instructions on the page; Microsoft shows during cancellation whether you qualify for a refund.

Google Workspace

• Sign in to the Google Admin console with an account that has the Billing management privilege.
• In the Admin console, go to Menu > Billing > Subscriptions.
• Click your Google Workspace subscription, then select 'More' (if shown) > 'Cancel Subscription'.
• Select a reason for canceling and click 'Continue'.
• Review any offered alternatives to canceling and choose an option, or click 'Continue to cancel'.
• Check the box to confirm you read the information, enter your email address and click 'Cancel My Subscription'.

Microsoft 365

• Online
• Third-party retailer
• Google Play Store
• Apple App Store

Google Workspace

• Online

Microsoft 365

• If purchased from a third-party retailer such as Amazon, Best Buy, or Harvey Norman, contact them directly to manage your subscription and billing.
• If purchased from Google Play or the Apple App Store, contact their customer support for cancellation or refund.

Google Workspace

• If you manage Workspace billing in Google Play (Android), cancel the subscription in Google Play.
• If you manage Workspace billing in the Settings app (iOS), cancel the subscription through Apple.
• If you purchased Google Workspace from a reseller, follow Google's separate reseller cancellation instructions.

Microsoft 365

Not available

Google Workspace

• If you keep your organization's Google Account, you can resubscribe later and your user accounts, groups and organizational units will still be there.
• You can add a new subscription within 51 days of canceling; otherwise you must wait until after 84 days, when the cancellation process finishes.

Microsoft 365

• If you see 'Turn on recurring billing', your subscription is already set to expire on the date shown, and you can continue to use the product until that date; no further action is needed.
• Make sure you're signed in with the same Microsoft account that purchased Microsoft 365.
• If you purchased from a third-party retailer (e.g., Amazon, Best Buy), contact them directly to manage your subscription.
• If you purchased from Google Play or the Apple App Store, contact their customer support for cancellation or refund.
• You cannot cancel until any overdue amount is paid.
• Cancellations must be more than 2 days before the billing date to avoid being charged.
• The refund policy doesn't apply to prepaid retail subscription codes, which follow the retailer's return policy.

Google Workspace

• Export any user data you want to keep before canceling: after you cancel, your users' Google Workspace data is deleted and can't be restored.
• After canceling, you lose access to core Google Workspace services such as Gmail, Calendar and Meet.
• Canceling doesn't remove user accounts, groups or your organizational structure; deleting your organization's Google Account is a separate step that frees your domain within 24 hours.
• After you cancel, you're billed at the start of the next month for any outstanding charges.