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How to Cancel Max

Last verified: 2026-03-19

Official Max PolicyVerified

help.max.com/us/Category/Detail/Billing_Subscription

Summary

You can cancel Max via Online (via WarnerMedia) or Via Third-Party Provider. Prorated refunds are available for Extra Member Add-On or Sports Add-on for any remaining days.. Steps: Identify your billing provider: Go to Profile icon > Settings > Subscription > Who Bills Me, or check bank statements/internet/mobile/TV provider.. If billed directly by WarnerMedia, your subscription will stream until the end of your current billing period..

Cancel Via

Online (via WarnerMedia), Via Third-Party Provider

Refund Eligibility

Prorated refunds are available for Extra Member Add-On or Sports Add-on for any remaining days.

How to Cancel — Step by Step

  1. 1Identify your billing provider: Go to Profile icon > Settings > Subscription > Who Bills Me, or check bank statements/internet/mobile/TV provider.
  2. 2If billed directly by WarnerMedia, your subscription will stream until the end of your current billing period.
  3. 3If billed by a third-party provider (e.g., Apple, Google, Amazon Appstore, AT&T, Cox, DIRECTV, DoorDash, Hulu, Optimum, Roku, Samsung, Xumo), follow their specific cancellation instructions by accessing your account with them or referring to their help articles.

Billed Through a Third Party?

  • Xumo
  • AT&T
  • Cox
  • DIRECTV
  • DoorDash
  • Hulu
  • Optimum
  • Amazon Appstore
  • Apple
  • Google
  • Roku
  • Samsung

Reactivating Your Account

  • If your subscription has been canceled, an option to 'Resume Your Subscription' may be available.

Additional Notes

  • You can stream until your subscription expires at the end of your billing period.
  • Cancellation steps vary depending on who bills you.
  • You should receive an email confirming your cancellation from the billing provider (e.g., Xumo, Amazon, Apple, Google Play).
  • If you have the Extra Member Add-On or Sports Add-on, it will be canceled when your base plan expires, with a prorated refund for remaining days.