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How to Cancel Lose It! Premium

Last verified

Official Lose It! Premium PolicyOfficial source

help.loseit.com/hc/en-us/articles/49748361775764-Requesting-a-Refund

Rechecked : help.loseit.com still states the headline terms shown here (5 weeks, prorated refund). How we verify

Summary

You can cancel Lose It! Premium via Lose It! app (profile photo > Lose It! Account > Purchases) for loseit.com/Stripe purchases or my.loseit.com website (Purchases) or Apple App Store (for Apple purchases) or Google Play Store (for Google Play purchases). Lose It! support can refund purchases billed through loseit.com (Stripe) or Google Play within 5 weeks of purchase. Apple App Store purchases can only be refunded through Apple. Lose It! does not provide prorated refunds for partially used subscription periods; after you cancel, you keep Premium until the end of the paid billing cycle.. Steps: If you subscribed on the Lose It! website (billed by loseit.com/Stripe), go to my.loseit.com and log in to your account.. Click 'Purchases' on the left panel and select the subscription under the Active list..

Cancel Via

Lose It! app (profile photo > Lose It! Account > Purchases) for loseit.com/Stripe purchases, my.loseit.com website (Purchases), Apple App Store (for Apple purchases), Google Play Store (for Google Play purchases)

Refund Eligibility

Lose It! support can refund purchases billed through loseit.com (Stripe) or Google Play within 5 weeks of purchase. Apple App Store purchases can only be refunded through Apple. Lose It! does not provide prorated refunds for partially used subscription periods; after you cancel, you keep Premium until the end of the paid billing cycle.

How to Cancel — Step by Step

  1. 1If you subscribed on the Lose It! website (billed by loseit.com/Stripe), go to my.loseit.com and log in to your account.
  2. 2Click 'Purchases' on the left panel and select the subscription under the Active list.
  3. 3Click 'Cancel Subscription' and follow the prompts to confirm.
  4. 4Or, in the Lose It! app: tap your profile photo, tap Lose It! Account under Manage, tap Purchases, tap your subscription, then tap 'Cancel Subscription' and select 'Yes' (loseit.com/Stripe purchases only).

Billed Through a Third Party?

  • Apple App Store: Apple manages all payments, cancellations, and refunds for App Store purchases; Lose It! support cannot cancel Apple subscriptions for you.
  • Google Play Store: Google manages payments and cancellations for Google Play purchases; Lose It! support cannot cancel Google Play subscriptions for you.

Additional Notes

  • You must cancel through the platform where you originally purchased (Apple, Google Play, or loseit.com/Stripe). In the US, many new subscriptions started in 2026 are billed through loseit.com/Stripe.
  • Deleting the app or closing your Lose It! account does not cancel your subscription or trigger a refund.
  • Canceling stops future renewals and trial conversions; you keep Premium features until the end of your current billing period or trial, then your account returns to the free version.
  • To cancel an Apple App Store subscription: Open iOS 'Settings' > Tap your name > 'Subscriptions' > Find 'Lose It!' > 'Cancel Subscription'.
  • To cancel a Google Play Store subscription: Open the 'Google Play Store' app > Tap your profile icon > 'Payments & subscriptions' > 'Subscriptions' > Find 'Lose It!' > 'Cancel subscription'.
  • To request a refund for a loseit.com or Google Play purchase, start a chat from the Lose It! Contact page and type 'Refund'; Apple refunds are requested at reportaproblem.apple.com.
  • Lifetime purchases are non-refundable.

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