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How to Cancel Hinge

Last verified

Official Hinge PolicyOfficial source

help.hinge.co/hc/en-us/articles/13198710538515-How-can-I-request-a-refund

Rechecked : help.hinge.co still states the headline terms shown here (14 days, 3 days, no refunds, full refund). How we verify

Summary

You can cancel Hinge via Through the Hinge app (for subscriptions purchased via Hinge payment powered by Stripe) or Through Stripe's cancellation steps if you paid with Hinge payment and no longer have the app or Through Apple App Store/Apple ID (for iOS subscriptions) or Through Google Play Store (for Android subscriptions) or By signed written notice (mail; email or fax for California and Ohio residents) for Right to Cancel refund requests. Most purchases are nonrefundable, and virtual items such as Roses or Boosts are final. If you subscribed via Hinge payment (Stripe) in the last 14 days, contact Hinge Support to request a refund. Apple handles refunds for App Store/Apple ID subscriptions and Google handles Google Play purchases. Residents of Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin can request a full refund within 3 business days of subscribing; under Hinge's Terms they can also get back the part of a payment covering the time after they become disabled or die.. Steps: **For Hinge payment (powered by Stripe) users:** Open the Hinge app, tap the Gear Icon to open Account Settings, tap Cancel Subscription and follow the prompts. No app? Follow Stripe's cancellation steps using the email address where you receive Hinge subscription emails.. **For Apple App Store/Apple ID users:** Open your Apple subscriptions page, tap Hinge, then tap Cancel Subscription..

Cancel Via

Through the Hinge app (for subscriptions purchased via Hinge payment powered by Stripe), Through Stripe's cancellation steps if you paid with Hinge payment and no longer have the app, Through Apple App Store/Apple ID (for iOS subscriptions), Through Google Play Store (for Android subscriptions), By signed written notice (mail; email or fax for California and Ohio residents) for Right to Cancel refund requests

Refund Eligibility

Most purchases are nonrefundable, and virtual items such as Roses or Boosts are final. If you subscribed via Hinge payment (Stripe) in the last 14 days, contact Hinge Support to request a refund. Apple handles refunds for App Store/Apple ID subscriptions and Google handles Google Play purchases. Residents of Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin can request a full refund within 3 business days of subscribing; under Hinge's Terms they can also get back the part of a payment covering the time after they become disabled or die.

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How to Cancel — Step by Step

  1. 1**For Hinge payment (powered by Stripe) users:** Open the Hinge app, tap the Gear Icon to open Account Settings, tap Cancel Subscription and follow the prompts. No app? Follow Stripe's cancellation steps using the email address where you receive Hinge subscription emails.
  2. 2**For Apple App Store/Apple ID users:** Open your Apple subscriptions page, tap Hinge, then tap Cancel Subscription.
  3. 3**For Google Play Store users:** Open your Google Play subscriptions page, tap Hinge, then tap Cancel Subscription and follow the instructions.
  4. 4**For Right to Cancel refund requests (listed states, Hinge payment or Android):** Mail or deliver a signed and dated notice stating you are canceling your subscription. Include the email or phone number linked to your Hinge account and your order number. Send to: Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA. California or Ohio residents may also email hello@hinge.co or fax (972) 892-9570.

Billed Through a Third Party?

  • Apple App Store (for iOS devices)
  • Google Play Store (for Android devices)

Reactivating Your Account

  • To re-subscribe, you will need to return to Hinge to upgrade your subscription.
  • If you delete your Hinge account and have an automatically renewing subscription, it will be canceled immediately, and you will permanently lose access to any remaining subscription benefits. Creating a new Hinge account during the original subscription period will require purchasing a new subscription.

Additional Notes

  • Subscriptions renew automatically, and you must turn off auto-renewal at least 24 hours before the next billing period to avoid charges.
  • Deleting the Hinge app or your Hinge account does NOT automatically cancel your subscription if it was purchased through an external service (Apple App Store or Google Play Store). You must cancel through the respective platform.
  • If you delete your Hinge account (for Hinge payment subscribers), your subscription is immediately canceled, and you lose remaining benefits.

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What Redditors Are Saying

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1
r/OnlineDating·1y ago

Is cancelling Hinge(x) subscription easy?

Thinking about trying a week of it, but worried I'll run into issues cancelling, as it's expensive. Is it the simple as clicking a button? Internet says you just cancel in settings but I've heard of people having issues

7 comments
4
r/SwipeHelper·1y ago

Anyone else get their account deleted after their hinge X subscription expired?

First time I was banned was because a catfish reported me after I reverse image searched their pics, match didn’t care. I canceled my X subscription because I stopped getting matches, once it expired I got banned lmao. Fuck match.

0 comments
1
r/SwipeHelper·3y ago

How to bypass the hinge subscription error?

Long story short I’ve been banned. Got a new phone followed the pinned post, but I’m having a hard time bypassing the error msg when I try to subscribe to the membership.

6 comments
1
r/SwipeHelper·2y ago

I'm a hinge user with subscription, but I'm asked to recreate the account when trying to sign in with same phone number

basically what the title tells ( : - It doesn't sound like a shadown ban or ban, I don't see any notifications/banners. I have opened a request to hinge , hope this can be handled well otherwise I will cancel my subscription and make a complaint to Apple.

0 comments