← All cancellation guides
Equinox logo

How to Cancel Equinox

Last verified

Official Equinox PolicyOfficial source

www.equinox.com/member-policies

Rechecked : equinox.com still states the headline terms shown here (no refunds). How we verify

Summary

You can cancel Equinox via In-club or Mail or Email or Phone (Equinox Concierge) or Online account. Personal training, Pilates and nutrition sessions and spa treatments are final and non-refundable except as required by law. If you have unused sessions when your membership is cancelled, you won't get a refund except in limited circumstances set out in your Membership Agreement, and there are no refunds for late-cancelled or missed sessions. Membership cancellation terms and notice periods vary by state; in certain states you may have additional rights if you cancel soon after a dues increase.. Cancellation fee: No membership cancellation fee is listed; notice periods vary by state, so check your Membership Agreement. Late-cancelled or missed personal training, Pilates and spa appointments are charged at the full cost of the session (see notes for the cancellation window).. Steps: Cancel in club with a club manager.. Cancel via mail as described in your Membership Agreement..

Cancel Via

In-club, Mail, Email, Phone (Equinox Concierge), Online account

Refund Eligibility

Personal training, Pilates and nutrition sessions and spa treatments are final and non-refundable except as required by law. If you have unused sessions when your membership is cancelled, you won't get a refund except in limited circumstances set out in your Membership Agreement, and there are no refunds for late-cancelled or missed sessions. Membership cancellation terms and notice periods vary by state; in certain states you may have additional rights if you cancel soon after a dues increase.

Cancellation Fee

No membership cancellation fee is listed; notice periods vary by state, so check your Membership Agreement. Late-cancelled or missed personal training, Pilates and spa appointments are charged at the full cost of the session (see notes for the cancellation window).

Video Guides

Search on YouTube

How to Cancel — Step by Step

  1. 1Cancel in club with a club manager.
  2. 2Cancel via mail as described in your Membership Agreement.
  3. 3Cancel by emailing Cancellations@Equinox.com.
  4. 4Cancel by phone through Equinox Concierge.
  5. 5Log into your account on Equinox.com to cancel.

Reactivating Your Account

  • You can reactivate your cancelled membership at your local club or by emailing Concierge@Equinox.com.

Additional Notes

  • Notice periods for cancellation vary by state, and in some states, there may be additional cancellation methods available; please review your Membership Agreement for requirements specific to your Membership.
  • If you are going on an extended vacation or unable to use the club for a brief period, Equinox recommends freezing your membership instead of cancelling (contact Concierge@equinox.com).
  • Equinox may suspend or terminate your access for violations of the Equinox Policies.
  • All personal training Sessions expire upon the termination of your membership or six (6) months after the date of purchase of the sessions, whichever comes earlier, unless prohibited by law or a different expiration date is expressly stated in writing by Equinox.
  • You can cancel or reschedule a personal training, Pilates or nutrition session or a spa treatment up to twenty-four (24) hours before it starts; later cancellations and no-shows are charged in full.
  • Turn off auto-renew to avoid future session replenishments in your Membership & Billing settings.
  • Pilates, personal training and spa subscription programs are canceled separately: in person at your club, by mail to Equinox – Concierge, One Park Avenue, Mezz. Floor, New York, NY 10016, by phone through Equinox Concierge, or by email at Concierge@Equinox.com.

Compare and related services

Side-by-side comparisons

Other memberships & gyms

Guides