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How to Cancel eHarmony

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Official eHarmony PolicyOfficial source

www.eharmony.com/termsandconditions

Rechecked : eharmony.com still states the headline terms shown here (10 days, no refunds). How we verify

Summary

You can cancel eHarmony via Website (Data & settings → Cancel auto renewal) or Email (subscriptions@eharmony.com) or mail, for the 3-business-day cancellation in eligible states or Apple App Store (if subscribed via iOS) or Google Play Store (if subscribed via Android). You can cancel any time, but with no refund for unused days: your subscription runs to the end of the term you paid for. If you pay in installments, canceling doesn't change what you owe — scheduled payments continue until the full contract amount is paid. Subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin may cancel without penalty before midnight of the third business day after purchase (excluding Sundays and holidays); those refunds are made within 10 days of eharmony receiving the written notice.. Cancellation fee: No cancellation fee is listed, but installment-plan subscribers must keep paying the scheduled installments until the total contract amount is paid.. Steps: Log in to your eharmony account.. Click the down-arrow next to your portrait at the top of the screen..

Cancel Via

Website (Data & settings → Cancel auto renewal), Email (subscriptions@eharmony.com) or mail, for the 3-business-day cancellation in eligible states, Apple App Store (if subscribed via iOS), Google Play Store (if subscribed via Android)

Refund Eligibility

You can cancel any time, but with no refund for unused days: your subscription runs to the end of the term you paid for. If you pay in installments, canceling doesn't change what you owe — scheduled payments continue until the full contract amount is paid. Subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin may cancel without penalty before midnight of the third business day after purchase (excluding Sundays and holidays); those refunds are made within 10 days of eharmony receiving the written notice.

Cancellation Fee

No cancellation fee is listed, but installment-plan subscribers must keep paying the scheduled installments until the total contract amount is paid.

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How to Cancel — Step by Step

  1. 1Log in to your eharmony account.
  2. 2Click the down-arrow next to your portrait at the top of the screen.
  3. 3Click 'Data & settings'.
  4. 4Click 'Cancel auto renewal' (called 'Amend subscription' outside the US).
  5. 5Read the details and click the link at the bottom of the page to begin the cancellation, then go through to the confirmation page.
  6. 6Residents of the eligible states canceling within 3 business days: email subscriptions@eharmony.com (or mail a signed, dated notice to eHarmony, Inc., Attn: Cancellations, P.O. Box 28, New Hope, PA 18938) and include your account email address.

Billed Through a Third Party?

  • If you subscribed through the Apple App Store or Google Play, cancel through that account; eharmony's website cannot cancel those subscriptions.
  • Refunds for purchases made through Apple or Google are processed by Apple or Google, not eharmony.
  • Uninstalling the mobile app does not cancel your subscription or stop scheduled payments.

Reactivating Your Account

  • Once your subscription expires, you lose the ability to read and write custom messages with members and view their photos.

Additional Notes

  • eharmony Premium plans come in 6-, 12- and 24-month terms and renew automatically (for 12-month terms unless you agreed otherwise) unless you cancel at least 24 hours before the end of your current term.
  • Turning off auto-renewal does NOT get you out of your current contract — it only prevents renewal at the end of the term.
  • If you paid via installments, all remaining payments are still due even after cancellation of auto-renewal.
  • Members in the middle of a subscription must contact Customer Care to delete their account; Customer Care is available 24/7.
  • eharmony's Terms require arbitration for disputes, though claims appropriately brought in small claims court may be filed there.

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83
r/widowers·3y ago

Just Canceled my eHarmony Membership

I thought I'd give it a go last September, but what's out there looks grim. I had several "matches," but 99% of them were over 150 miles away, and that's a deal breaker for me. LDR is not what I'm looking for, nor am I willing to travel even halfway for a cup of coffee. Most definitely, my heart was

64 comments
70
r/PersonalFinanceCanada·4y ago

Can’t cancel eharmony Subscription service, leading to collections

British Columbia. I have tried cancelling this service through eharmony, even quoted their terms and conditions stating members can cancel within a three day window, now they’re pushing me towards collections. Where can I confirm if this collection action will affect my credit or future borrowing ab

81 comments
115
r/assholedesign·6y ago

In order to unsubscribe from eHarmony, I need to write them a letter?

11 comments
16
r/Showerthoughts·7y ago

If someone on eHarmony finds love every 14 minutes on average, they could be falsely selling memberships as the data could be from every time someone cancels their subscription.

1 comments