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How to Cancel eHarmony

Last verified: 2026-03-24

Official eHarmony PolicyVerified

support.eharmony.com/app/answers/detail/a_id/222/~/how-do-i-cancel-my-subscription

Summary

You can cancel eHarmony via Website (Account Settings → Billing → Cancel My Subscription) or Email (subscriptions@eharmony.com) or Apple App Store (if subscribed via iOS) or Google Play Store (if subscribed via Android). eHarmony offers a 3-business-day cooling-off period from the date of purchase — cancel within this window for a full refund. After 3 days, subscriptions are non-refundable and remain active until the end of the paid term. If you are on an installment plan (e.g., 12 months paid monthly), you are legally obligated to pay the remaining installments even after cancelling auto-renewal. Residents of certain U.S. states may have additional cancellation rights under state consumer protection laws.. Cancellation fee: No cancellation fee, but installment-plan subscribers must continue paying remaining installments for the original contract term (e.g., all 12 monthly payments on a 12-month plan).. Steps: Log in to your eHarmony account at eharmony.com.. Click your profile picture at the top-center of the page..

Cancel Via

Website (Account Settings → Billing → Cancel My Subscription), Email (subscriptions@eharmony.com), Apple App Store (if subscribed via iOS), Google Play Store (if subscribed via Android)

Refund Eligibility

eHarmony offers a 3-business-day cooling-off period from the date of purchase — cancel within this window for a full refund. After 3 days, subscriptions are non-refundable and remain active until the end of the paid term. If you are on an installment plan (e.g., 12 months paid monthly), you are legally obligated to pay the remaining installments even after cancelling auto-renewal. Residents of certain U.S. states may have additional cancellation rights under state consumer protection laws.

Cancellation Fee

No cancellation fee, but installment-plan subscribers must continue paying remaining installments for the original contract term (e.g., all 12 monthly payments on a 12-month plan).

Video Guides

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How to Cancel — Step by Step

  1. 1Log in to your eHarmony account at eharmony.com.
  2. 2Click your profile picture at the top-center of the page.
  3. 3Select 'Account Settings' from the dropdown menu.
  4. 4Click on 'Billing' in the account settings sidebar.
  5. 5Scroll down and click the 'Cancel My Subscription' button at the bottom of the Billing page.
  6. 6Follow the on-screen prompts and confirm your cancellation.
  7. 7You will receive a confirmation email — save this as proof of cancellation.
  8. 8Alternatively, send a signed and dated cancellation notice to subscriptions@eharmony.com.

Billed Through a Third Party?

  • If you subscribed through the Apple App Store, cancel via iPhone Settings → your name → Subscriptions → eHarmony → Cancel Subscription. The eHarmony website cannot cancel App Store subscriptions.
  • If you subscribed through Google Play, open Google Play Store → Profile → Payments & subscriptions → Subscriptions → eHarmony → Cancel subscription.
  • You must cancel through the same platform where you originally subscribed — website subscribers cancel on the website, App Store subscribers cancel through Apple, etc.
  • Third-party platform billing cycles and refund policies (Apple/Google) apply when you subscribed through those platforms.

Reactivating Your Account

  • You can reactivate by logging back in and selecting a new subscription plan.
  • Your profile, matches, and message history are retained for a period after cancellation but may eventually be deleted.
  • eHarmony may offer returning members promotional discount rates.
  • A free (unpaid) account with limited features remains active even after cancelling your premium subscription.

Additional Notes

  • eHarmony plans: 6 months (~$219 total / ~$36.54/month), 12 months (~$287 total / ~$23.94/month), 24 months (~$238 total / ~$9.90/month). Prices vary with frequent promotional discounts of 10%–50% off.
  • Cancel at least 24–48 hours before your next billing cycle date to avoid being charged for the next period.
  • Turning off auto-renewal does NOT get you out of your current contract — it only prevents renewal at the end of the term.
  • If you paid via installments, all remaining payments are still due even after cancellation of auto-renewal.
  • The 3-business-day cancellation window (excluding Sundays and national holidays) is your only opportunity for a full refund.
  • Customer support phone: (844) 544-3181. Email: support@eharmony.com. Online help center: support.eharmony.com.
  • eHarmony's Terms of Service require arbitration for disputes — small claims court is an alternative option in most states.
  • Deleting the eHarmony app does NOT cancel your subscription — you must formally cancel through Account Settings or the app store.

What Redditors Are Saying

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83
r/widowers·2y ago

Just Canceled my eHarmony Membership

I thought I'd give it a go last September, but what's out there looks grim. I had several "matches," but 99% of them were over 150 miles away, and that's a deal breaker for me. LDR is not what I'm looking for, nor am I willing to travel even halfway for a cup of coffee. Most definitely, my heart was

64 comments
70
r/PersonalFinanceCanada·4y ago

Can’t cancel eharmony Subscription service, leading to collections

British Columbia. I have tried cancelling this service through eharmony, even quoted their terms and conditions stating members can cancel within a three day window, now they’re pushing me towards collections. Where can I confirm if this collection action will affect my credit or future borrowing ab

81 comments
115
r/assholedesign·5y ago

In order to unsubscribe from eHarmony, I need to write them a letter?

11 comments
16
r/Showerthoughts·6y ago

If someone on eHarmony finds love every 14 minutes on average, they could be falsely selling memberships as the data could be from every time someone cancels their subscription.

1 comments