How do I cancel Cerebral?

You can cancel Cerebral via Website (account settings) or Mobile app (iOS or Android) or Email (support@cerebral.com). Steps: Log in to your Cerebral account at getcerebral.com or open the Cerebral app. Navigate to Account Settings from the main menu. Select 'Subscription' from the settings options. Click 'Manage Subscription' and then choose 'Cancel Subscription.' Follow the on-screen prompts to confirm your cancellation — you must complete all steps before the day prior to your next billing date. You will receive a confirmation email once the cancellation is processed. If you have trouble canceling online, email support@cerebral.com to request account deactivation.

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How to Cancel Cerebral

Last verified: 2026-03-24

Official Cerebral PolicyVerified

cerebral.com/cancellation-policy

2026-03-24

Summary

You can cancel Cerebral via Website (account settings) or Mobile app (iOS or Android) or Email (support@cerebral.com). Cerebral does not offer refunds on subscriptions or medications already shipped. No refunds for partial billing periods. If Cerebral cancels your subscription on their end, you will be refunded the current period's fee. Following the 2024 FTC settlement ($5.1 million), Cerebral now provides a straightforward click-to-cancel process.. Steps: Log in to your Cerebral account at getcerebral.com or open the Cerebral app.. Navigate to Account Settings from the main menu..

Cancel Via

Website (account settings), Mobile app (iOS or Android), Email (support@cerebral.com)

Refund Eligibility

Cerebral does not offer refunds on subscriptions or medications already shipped. No refunds for partial billing periods. If Cerebral cancels your subscription on their end, you will be refunded the current period's fee. Following the 2024 FTC settlement ($5.1 million), Cerebral now provides a straightforward click-to-cancel process.

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How to Cancel — Step by Step

1Log in to your Cerebral account at getcerebral.com or open the Cerebral app.
2Navigate to Account Settings from the main menu.
3Select 'Subscription' from the settings options.
4Click 'Manage Subscription' and then choose 'Cancel Subscription.'
5Follow the on-screen prompts to confirm your cancellation — you must complete all steps before the day prior to your next billing date.
6You will receive a confirmation email once the cancellation is processed.
7If you have trouble canceling online, email support@cerebral.com to request account deactivation.

Billed Through a Third Party?

If you subscribed via the Apple App Store: open Settings on your iPhone/iPad → tap your name → Subscriptions → find Cerebral → tap Cancel Subscription.
If you subscribed via Google Play: open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → find Cerebral → Cancel subscription.
Canceling through Apple or Google only stops billing; you should also contact Cerebral directly if you want your account and health data deactivated.

Reactivating Your Account

You can resubscribe at any time by logging back in and selecting a new plan.
Your medical records and chat history are retained per healthcare data regulations (HIPAA) even after cancellation.
If you are taking prescribed medication, arrange a new provider before canceling to avoid gaps in treatment continuity.

Additional Notes

Cerebral subscription plans without insurance: Medication Management — $180/quarter (~$60/month); Therapy Only — $295/month; Medication + Therapy — $365/month; Couples Therapy — $325/month.
With in-network insurance (Aetna, BCBS, Cigna, Optum, UnitedHealthcare), copays are typically around $30/month.
Plans are HSA/FSA eligible — you can pay with pre-tax health spending accounts.
Medication costs are separate from the subscription fee and vary; prescriptions can be picked up at a local pharmacy and may be covered by insurance.
Cerebral paid $740,000 to New York State and $5.1 million via FTC settlement for previously making cancellation difficult — the process is now significantly improved with click-to-cancel.
Cancel at least one day before your next billing date to avoid being charged for the following period.
Customer support: support@cerebral.com or in-app chat during business hours.

What Redditors Are Saying

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r/cerebralfraud·3y ago

Need help dealing with surprise Cerebral bills AFTER cancellation

Not sure where to go for advice on this, but this seems like the best place to start. I had Cerebral for a few months earlier this year (Beginning of February through the end of June). I was told I was covered through my insurance (Aetna) and that my subscription was $29 per month and my copay for p

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r/cerebralfraud·4y ago

The process of cancelling my Cerebral subscription and obtaining a full refund negatively impacted my mental health

[View Poll](https://www.reddit.com/poll/t53gtv)

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