How to Cancel Xbox Live Gold

Q: How do I cancel Xbox Live Gold?

You can cancel Xbox Live Gold via Online (Microsoft account) or Xbox Console. Steps: **To cancel on the web:** Go to Subscriptions on your Microsoft account, sign in with the account used to purchase the subscription, find your subscription and select 'Manage', then select 'Cancel subscription' and follow the instructions. **To cancel on an Xbox console:** Press the Xbox button to open the guide, go to 'Profile & system' > 'Settings' > 'Account' > 'Subscriptions'. Choose the subscription you want to manage, select 'Cancel subscription', and follow the steps. If you see 'Turn on recurring billing' instead of a 'Manage' or 'Cancel subscription' option, your subscription is already set to expire and you won't be charged after the date shown. You can continue to use its benefits until it expires.

Last verified: 2026-03-20

Official Xbox Live Gold PolicyVerified

support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-subscription-cancellations-and-refunds

2026-03-20

Summary

You can cancel Xbox Live Gold via Online (Microsoft account) or Xbox Console. You can receive a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date, whichever is sooner. You are also entitled to a refund of your most recent recurring billing charge if you cancel within 30 days after payment, limited to one time per Microsoft account per Xbox subscription product.. Steps: **To cancel on the web:** Go to Subscriptions on your Microsoft account, sign in with the account used to purchase the subscription, find your subscription and select 'Manage', then select 'Cancel subscription' and follow the instructions.. **To cancel on an Xbox console:** Press the Xbox button to open the guide, go to 'Profile & system' > 'Settings' > 'Account' > 'Subscriptions'. Choose the subscription you want to manage, select 'Cancel subscription', and follow the steps..

Cancel Via

Online (Microsoft account), Xbox Console

Refund Eligibility

You can receive a refund if you cancel within 30 days of your initial purchase or before your first recurring billing date, whichever is sooner. You are also entitled to a refund of your most recent recurring billing charge if you cancel within 30 days after payment, limited to one time per Microsoft account per Xbox subscription product.

Video Guides

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How to Cancel — Step by Step

1**To cancel on the web:** Go to Subscriptions on your Microsoft account, sign in with the account used to purchase the subscription, find your subscription and select 'Manage', then select 'Cancel subscription' and follow the instructions.
2**To cancel on an Xbox console:** Press the Xbox button to open the guide, go to 'Profile & system' > 'Settings' > 'Account' > 'Subscriptions'. Choose the subscription you want to manage, select 'Cancel subscription', and follow the steps.
3If you see 'Turn on recurring billing' instead of a 'Manage' or 'Cancel subscription' option, your subscription is already set to expire and you won't be charged after the date shown. You can continue to use its benefits until it expires.

Reactivating Your Account

You can resubscribe or turn on recurring billing at any time through the Xbox store or Microsoft's website.

Additional Notes

Canceling your subscription stops future charges, but you will retain access to the subscription's benefits until its expiration date.
It is crucial to sign in with the correct Microsoft account that was used to purchase the subscription to manage or cancel it.
If you are paying for another person's subscription, the owner of the Microsoft account with the subscription must sign in to cancel it.