← All cancellation guides
23andMe logo

How to Cancel 23andMe

Last verified

Official 23andMe PolicyOfficial source

customercare.23andme.com/hc/en-us/articles/360040714493-Canceling-your-23andMe-Premium-Membership

Summary

You can cancel 23andMe via Online through Account Settings or Through App Store or Google Play settings (if purchased there). Payments for 23andMe+ membership periods are non-refundable, and there are no refunds or credits for partially used membership periods. For unused Personal Genetic Service test kits purchased directly from 23andMe, a refund can be requested within 30 days of placing the order and before the saliva sample is shipped to the laboratory. The unused kit must be received within 30 days of the refund request. Refunds for unused kits are the total purchase price minus shipping and processing. No refunds are issued if more than 30 days have passed or if the sample has been received by the lab. Upgrades are non-refundable.. Steps: Log in to your 23andMe account on their website.. Navigate to your Account Settings..

Cancel Via

Online through Account Settings, Through App Store or Google Play settings (if purchased there)

Refund Eligibility

Payments for 23andMe+ membership periods are non-refundable, and there are no refunds or credits for partially used membership periods. For unused Personal Genetic Service test kits purchased directly from 23andMe, a refund can be requested within 30 days of placing the order and before the saliva sample is shipped to the laboratory. The unused kit must be received within 30 days of the refund request. Refunds for unused kits are the total purchase price minus shipping and processing. No refunds are issued if more than 30 days have passed or if the sample has been received by the lab. Upgrades are non-refundable.

Video Guides

Search on YouTube

How to Cancel — Step by Step

  1. 1Log in to your 23andMe account on their website.
  2. 2Navigate to your Account Settings.
  3. 3Locate and select the option to cancel your 23andMe+ Premium Membership.
  4. 4Follow the on-screen prompts to confirm the cancellation.
  5. 5If the membership was purchased through the Apple App Store or Google Play Store, cancel through those platform's subscription settings.

Billed Through a Third Party?

  • If you purchased 23andMe+ through the App Store or Google Play, you must cancel through those platforms' subscription settings.

Reactivating Your Account

  • If you cancel your 23andMe+ membership, you will retain access to the membership service until the end of your current billing cycle, implying you can resubscribe after it ends.
  • If you delete your 23andMe account, the process is irreversible, and you will immediately lose access to your account and associated data.

Additional Notes

  • Upon cancellation of your 23andMe+ membership, you will not receive a refund or credit for any partially used membership period, but you will not be charged for future renewals.
  • Deleting your 23andMe account will automatically terminate any active 23andMe+ subscription membership(s) immediately, and no refund will be issued for partially used periods.
  • It is recommended to download any personal information from your Account Settings before requesting account deletion, as you will lose access to this data once the deletion process is confirmed.
  • 23andMe will retain limited information about you, including records of deletion requests and certain genetic information, to comply with legal obligations, even after account deletion.

Compare and related services

Other subscriptions

Guides

What Redditors Are Saying

Search on Reddit
6
r/23andme·3y ago

23andme+ membership sales?

Does the 23andme+ membership ever go on sale? I was thinking about waiting until Black Friday/Cyber Monday to buy the membership for a year. Does it make any sense to wait until then? How hard is it to cancel it once you've signed up?

6 comments
4
r/23andme·10mo ago

23andMe+ Premium Membership?

Basically I want the advanced ancestry + health, but it seems like I need to basically sign up for a yearly membership too? Could I just pay the $99, get my ancestry/health report test thing and then just cancel the membership after? #helpagirlout

7 comments
2
r/NoStupidQuestions·5y ago

I have accounts with Ancestry.com and 23AndMe, with genealogy and health results. I have a monthly membership. If I cancel my membership and then reactivate it a few months later, is my prior bio info retained or must I submit another DNA sample?

2 comments
0
r/mildlyinfuriating·1y ago

23andMe won’t let me delete my data because I unsubscribed from their email subscription. (They still email me for other things regardless)

5 comments