← All cancellation guides
WHOOP logo

How to Cancel WHOOP

Last verified

Official WHOOP PolicyOfficial source

support.whoop.com/s/article/Returning-Your-WHOOP-in-the-US

Rechecked : support.whoop.com still states the headline terms shown here (30 days, 1 month, 7 days, 12 months, $239, no refunds, full refund). How we verify

Summary

You can cancel WHOOP via Online via app.WHOOP.com (Membership section) or Through the WHOOP app or web app (for free trials — 'Cancel My Trial'). Members can cancel their membership and return their WHOOP device for a full refund (minus shipping costs) within 30 days of receipt; WHOOP does not accept returns after 30 days, and engraving is not refunded. Free trials must be canceled with a return initiated within the 1-month trial period, and the return must be mailed within 7 days of requesting the label. After 30 days, cancellation depends on your plan: paid-upfront 12-month memberships are scheduled to cancel at the end of the commitment; monthly plans within the 12-month commitment must pay off the remaining months or schedule cancellation for the end of the commitment; monthly plans outside the commitment can cancel any time before the next billing date.. Cancellation fee: If you cancel a free trial but don't return the sensor and battery pack, you will be automatically enrolled in a 12-month membership for $239. Monthly members still within a 12-month commitment must pay off the remaining months to end early.. Steps: For active memberships: visit app.WHOOP.com, go to the Membership section, click 'Cancel Your Membership' at the bottom of the page, and select the option that applies to your membership.. For free trials: in the WHOOP app go to the More tab > My Account (or on the web, Membership & Billing), select 'Cancel My Trial' and follow the prompts to request a return..

Cancel Via

Online via app.WHOOP.com (Membership section), Through the WHOOP app or web app (for free trials — 'Cancel My Trial')

Refund Eligibility

Members can cancel their membership and return their WHOOP device for a full refund (minus shipping costs) within 30 days of receipt; WHOOP does not accept returns after 30 days, and engraving is not refunded. Free trials must be canceled with a return initiated within the 1-month trial period, and the return must be mailed within 7 days of requesting the label. After 30 days, cancellation depends on your plan: paid-upfront 12-month memberships are scheduled to cancel at the end of the commitment; monthly plans within the 12-month commitment must pay off the remaining months or schedule cancellation for the end of the commitment; monthly plans outside the commitment can cancel any time before the next billing date.

Cancellation Fee

If you cancel a free trial but don't return the sensor and battery pack, you will be automatically enrolled in a 12-month membership for $239. Monthly members still within a 12-month commitment must pay off the remaining months to end early.

Video Guides

Search on YouTube

How to Cancel — Step by Step

  1. 1For active memberships: visit app.WHOOP.com, go to the Membership section, click 'Cancel Your Membership' at the bottom of the page, and select the option that applies to your membership.
  2. 2For free trials: in the WHOOP app go to the More tab > My Account (or on the web, Membership & Billing), select 'Cancel My Trial' and follow the prompts to request a return.
  3. 3Your return label and QR code are emailed within 1-3 business days; mail the sensor, battery pack and original packaging within 7 days of requesting the label.
  4. 4If you haven't received your device yet, wait until it is delivered and activate your WHOOP account before canceling.

Reactivating Your Account

  • To resume after pausing or canceling, go to the Membership section of the web app, click 'Resume Membership' and confirm.
  • If you resume within 90 days, WHOOP keeps your data and you avoid a recalibration period; after 90 days your biometric baseline is reset.

Additional Notes

  • Your membership ends after your current commitment period, and you can keep using WHOOP and collecting data until the last day of your membership term.
  • After the membership officially ends, WHOOP will stop collecting, uploading and analyzing your biometric data.
  • If you have a paused membership, you will need to resume it before you can cancel.
  • Instead of canceling, eligible members (not in a commitment period and not paused in the last 12 months) can pause for up to 3 months.
  • WHOOP's cancel article states a $110 restocking fee if trial hardware isn't returned, while its US returns article says you'll be enrolled in a $239 12-month membership — return both the device and charger to avoid either charge.
  • Devices bought from an authorized reseller must be returned to the original point of sale.

Compare and related services

Other memberships & gyms

Guides

What Redditors Are Saying

Search on Reddit
2984
r/whoop·1y ago

Upvote this if you cancelled your Whoop subscription!

247 comments
2893
r/assholedesign·2y ago

After spending 5 minutes looking for the unsubscribe button (Whoop)

69 comments
197
r/whoop·1y ago

Whoop subscription increase

Did anyone else get a email from Whoop advising of a price increase? $379 to $399 AU per annum

326 comments
130
r/ChaseSapphire·9mo ago

Whoop Life Subscription

Has anyone registered for the “free” Whoop offer yet? Looks like their Life subscription should be completely covered by the chase offer of $359/year. Wondering is this is something worth chasing if I already have wearable technology, such as an Apple watch. Personally don’t think I need the headach

315 comments