How do I cancel Vivint?

You can cancel Vivint via Phone call. Steps: Call the Vivint Customer Service Team at 1-800-678-2635 for assistance. Be aware that service cancellation requests may be subject to early termination or other fees as outlined in your Vivint service agreement. If seeking cancellation due to extenuating circumstances (death, bankruptcy, transition to an assisted living home, or active military duty), call the Customer Service Team for assistance, as these circumstances qualify for consideration by the Exceptions Review Team and require specific documentation.

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How to Cancel Vivint

Last verified: 2026-03-19

Official Vivint PolicyVerified

support.vivint.com/article/Policy-Cancellation

2026-03-19

Summary

You can cancel Vivint via Phone call. Customers have a three-day right of rescission after installation to cancel without penalty. Otherwise, cancellation fees and outstanding equipment balances apply, with exceptions for extenuating circumstances.. Cancellation fee: Service cancellation requests may be subject to early termination or other fees as outlined in the Vivint service agreement. In most cases, customers need to pay off the remaining balance on their contract. The early termination fee can vary depending on your specific contract terms and how much time remains on your agreement. Customers with existing equipment financing agreements will still be responsible for resolving any outstanding balance per the terms of their third-party financing agreement.. Steps: Call the Vivint Customer Service Team at 1-800-678-2635 for assistance.. Be aware that service cancellation requests may be subject to early termination or other fees as outlined in your Vivint service agreement..

Cancel Via

Phone call

Refund Eligibility

Customers have a three-day right of rescission after installation to cancel without penalty. Otherwise, cancellation fees and outstanding equipment balances apply, with exceptions for extenuating circumstances.

Cancellation Fee

Service cancellation requests may be subject to early termination or other fees as outlined in the Vivint service agreement. In most cases, customers need to pay off the remaining balance on their contract. The early termination fee can vary depending on your specific contract terms and how much time remains on your agreement. Customers with existing equipment financing agreements will still be responsible for resolving any outstanding balance per the terms of their third-party financing agreement.

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How to Cancel — Step by Step

1Call the Vivint Customer Service Team at 1-800-678-2635 for assistance.
2Be aware that service cancellation requests may be subject to early termination or other fees as outlined in your Vivint service agreement.
3If seeking cancellation due to extenuating circumstances (death, bankruptcy, transition to an assisted living home, or active military duty), call the Customer Service Team for assistance, as these circumstances qualify for consideration by the Exceptions Review Team and require specific documentation.

Billed Through a Third Party?

Customers with existing equipment financing agreements will still be responsible for resolving any outstanding balance per the terms of their third-party financing agreement.

Additional Notes

The process to cancel your Vivint agreement varies depending on how much time remains on your agreement.
Vivint considers extenuating circumstances such as death, bankruptcy, transition to an assisted living home, or active military duty for waiving cancellation fees; these cases are handled on a case-by-case basis and require specific documentation.
Moving does not automatically cancel your Vivint contract; Vivint offers a 'Moves Program' with a dedicated team to help customers transition, though a fee may apply.
There is a three-day right of rescission after installation during which you can cancel your service without penalty.

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r/VivintSmartHome·11mo ago

I cancel Vivint subscription. How do i connect the devices with google home

I have the door sensors, panel, carbon monoxide alarm, smoke alarm and door locks. How can i use them without a subscription and be able to manage them through my google home. I will appreciate the help! Thank you!

11 comments

r/legaladvice·12y ago

Trying to cancel a vivint subscription due to move

Vivint is a home security system. They have over 2000 negative reviews on the BBB, many for similar reasons. The representative that sold me the system told me that if I moved then I would be able to cancel the service. I'm selling my house and moving to an apartment, so I can no longer use the serv

4 comments