Cancel SimpliSafe vs Vivint

SimpliSafe

• Call SimpliSafe customer support at 1-888-783-8441 and provide your Safe Word to verify identity.
• Request cancellation of your monitoring plan; the representative will process the request and confirm the effective date.
• Receive a confirmation email confirming the cancellation; service will remain active until the end of the current billing cycle.

Vivint

• Call the Vivint Customer Service Team at 1-800-678-2635 for assistance.
• Be aware that service cancellation requests may be subject to early termination or other fees as outlined in your Vivint service agreement.
• If seeking cancellation due to extenuating circumstances (death, bankruptcy, transition to an assisted living home, or active military duty), call the Customer Service Team for assistance, as these circumstances qualify for consideration by the Exceptions Review Team and require specific documentation.

SimpliSafe

• Phone call to 1-888-783-8441
• Mail (regular or overnight) to SimpliSafe’s principal place of business
• Online request via the SimpliSafe app or web account

Vivint

• Phone call

SimpliSafe

• If you enrolled via a third‑party platform (e.g., Apple App Store or Google Play), you must also cancel the subscription through that platform’s billing settings to stop future charges.

Vivint

• Customers with existing equipment financing agreements will still be responsible for resolving any outstanding balance per the terms of their third-party financing agreement.

SimpliSafe

• You can restart monitoring at any time by signing back into the SimpliSafe app or web account and selecting a new plan.
• Alternatively, you may call customer support to reactivate the previous plan or choose a different one.

Vivint

Not available

SimpliSafe

• Only the Account Owner (the person who created the SimpliSafe account) can cancel a monitoring plan; a Safe Word is required for security.
• Your hardware (base station, sensors, cameras) remains yours after cancellation; you may keep it or transfer it to another user without additional fees.

Vivint

• The process to cancel your Vivint agreement varies depending on how much time remains on your agreement.
• Vivint considers extenuating circumstances such as death, bankruptcy, transition to an assisted living home, or active military duty for waiving cancellation fees; these cases are handled on a case-by-case basis and require specific documentation.
• Moving does not automatically cancel your Vivint contract; Vivint offers a 'Moves Program' with a dedicated team to help customers transition, though a fee may apply.
• There is a three-day right of rescission after installation during which you can cancel your service without penalty.