Cancel SimpliSafe vs Vivint

SimpliSafe

• Contact SimpliSafe via chat or call 1-888-783-8441 to cancel your monitoring plan.
• Only the Account Owner can cancel; you may need to verify your identity with your Safe Word.
• If online cancellation is available in your state, click the Account icon on SimpliSafe.com, click Security Dashboard, then Manage Account, and start your cancellation request at the bottom of the screen (standard hours only).
• Once your cancellation is processed, a confirmation email is sent to the Account Owner's email address on file.

Vivint

• Call the Vivint Customer Service Team at 1-800-678-2635 for assistance.
• Be aware that service cancellation requests may be subject to early termination or other fees as outlined in your Vivint service agreement (see the Documents section of your Account Center).
• If you're canceling because of an extenuating circumstance (death, bankruptcy, transition to an assisted living home, or similar), tell the Customer Service Team — these cases are considered by the Exceptions Review Team and require specific documentation.
• If active military duty is the reason, see Vivint's military policies.

SimpliSafe

• Phone: SimpliSafe Customer Support at 1-888-783-8441
• Chat with SimpliSafe support
• Mail (regular or overnight) to SimpliSafe's principal place of business
• Online on SimpliSafe.com (Security Dashboard → Manage Account) where required for residents of specific states, during standard hours

Vivint

• Phone call

SimpliSafe

Not available

Vivint

• Customers with existing equipment financing agreements will still be responsible for resolving any outstanding balance per the terms of their third-party financing agreement.

SimpliSafe

• To restart monitoring, log in at webapp.simplisafe.com (or the SimpliSafe app), click 'Activate Monitoring', choose a monitoring plan and enter your card details.

Vivint

Not available

SimpliSafe

• Only the Account Owner (the person who created the SimpliSafe account) can cancel a monitoring plan; a Safe Word may be required for security.
• SimpliSafe monitoring has no long-term contract — plans are billed monthly and can be canceled at any time.
• Your cancellation takes effect once SimpliSafe receives and confirms it; SimpliSafe may call you back to confirm a request made in the app or in writing.

Vivint

• Calling in does not always result in being released from your Vivint agreement; the Exceptions Review Team handles claims case by case.
• Customers 65 or older canceling due to a medical condition or a move to a care facility may be eligible to cancel without an early termination fee (ETF).
• Vivint has separate policies for customers with active duty military responsibilities.
• If you're moving, Vivint offers a program to take your service with you to your new home — see Vivint's moves page.