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How to Cancel SimpliSafe

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Official SimpliSafe PolicyOfficial source

simplisafe.com/legal/terms-of-service

Rechecked : we reviewed the current policy text on simplisafe.com. How we verify

Summary

You can cancel SimpliSafe via Phone: SimpliSafe Customer Support at 1-888-783-8441 or Chat with SimpliSafe support or Mail (regular or overnight) to SimpliSafe's principal place of business or Online on SimpliSafe.com (Security Dashboard → Manage Account) where required for residents of specific states, during standard hours. SimpliSafe refunds any unearned service charges for a full calendar month following termination, but does not refund unearned charges for a partial calendar month. Cancelling before your billing date means no charge for the coming month. Any unused pre-paid months are refunded to your payment method on file or directly to you, at SimpliSafe's discretion.. Cancellation fee: None — there are no termination fees.. Steps: Contact SimpliSafe via chat or call 1-888-783-8441 to cancel your monitoring plan.. Only the Account Owner can cancel; you may need to verify your identity with your Safe Word..

Cancel Via

Phone: SimpliSafe Customer Support at 1-888-783-8441, Chat with SimpliSafe support, Mail (regular or overnight) to SimpliSafe's principal place of business, Online on SimpliSafe.com (Security Dashboard → Manage Account) where required for residents of specific states, during standard hours

Refund Eligibility

SimpliSafe refunds any unearned service charges for a full calendar month following termination, but does not refund unearned charges for a partial calendar month. Cancelling before your billing date means no charge for the coming month. Any unused pre-paid months are refunded to your payment method on file or directly to you, at SimpliSafe's discretion.

Cancellation Fee

None — there are no termination fees.

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How to Cancel — Step by Step

  1. 1Contact SimpliSafe via chat or call 1-888-783-8441 to cancel your monitoring plan.
  2. 2Only the Account Owner can cancel; you may need to verify your identity with your Safe Word.
  3. 3If online cancellation is available in your state, click the Account icon on SimpliSafe.com, click Security Dashboard, then Manage Account, and start your cancellation request at the bottom of the screen (standard hours only).
  4. 4Once your cancellation is processed, a confirmation email is sent to the Account Owner's email address on file.

Reactivating Your Account

  • To restart monitoring, log in at webapp.simplisafe.com (or the SimpliSafe app), click 'Activate Monitoring', choose a monitoring plan and enter your card details.

Additional Notes

  • Only the Account Owner (the person who created the SimpliSafe account) can cancel a monitoring plan; a Safe Word may be required for security.
  • SimpliSafe monitoring has no long-term contract — plans are billed monthly and can be canceled at any time.
  • Your cancellation takes effect once SimpliSafe receives and confirms it; SimpliSafe may call you back to confirm a request made in the app or in writing.

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What Redditors Are Saying

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9
r/simplisafe·3y ago

Can’t get out of Simplisafe automatic subscription?

I’m in the US since it looks like that matters. Got automatically signed up for their “free” first month with no way to cancel the subscription. I tried canceling via their app, emailing them, even calling them and they refused. I gave up and filed a credit card charge back and complaint with the FT

25 comments
6
r/simplisafe·3y ago

Is simplisafe awful now? I had to call to cancel my camera subscription, and they deleted my entire property, I had to re-configure every sensor

24 comments
11
r/homesecurity·11mo ago

Hidden unauthorized charges from Simplisafe months after cancelling my service -- had to have my credit card blacklist them

I highly regret going with simplisafe, has been such a scam and hassle. I cancelled my subscription in May. In September they decided to start charging me again with no request from me to do so. I contacted their support and they refused to do anything about it. Factor the cost of dealing with this

7 comments