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How to Cancel SimpliSafe

Last verified: 2026-03-19

Official SimpliSafe PolicyVerified

support.simplisafe.com/articles/account-billing/how-do-i-change-my-monitoring-plan/6344784cd9a8b404da76cbf4

Summary

You can cancel SimpliSafe via Phone call to 1-888-783-8441 or Mail (regular or overnight) to SimpliSafe’s principal place of business or Online request via the SimpliSafe app or web account. Unearned service charges for any full calendar month after termination are refunded to the original payment method; partial‑month charges are not refunded. No termination fees apply. Refunds are processed after the cancellation is confirmed and the final billing cycle ends.. Cancellation fee: None (SimpliSafe does not charge a cancellation fee). Steps: Call SimpliSafe customer support at 1-888-783-8441 and provide your Safe Word to verify identity.. Request cancellation of your monitoring plan; the representative will process the request and confirm the effective date..

Cancel Via

Phone call to 1-888-783-8441, Mail (regular or overnight) to SimpliSafe’s principal place of business, Online request via the SimpliSafe app or web account

Refund Eligibility

Unearned service charges for any full calendar month after termination are refunded to the original payment method; partial‑month charges are not refunded. No termination fees apply. Refunds are processed after the cancellation is confirmed and the final billing cycle ends.

Cancellation Fee

None (SimpliSafe does not charge a cancellation fee)

Video Guides

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How to Cancel — Step by Step

  1. 1Call SimpliSafe customer support at 1-888-783-8441 and provide your Safe Word to verify identity.
  2. 2Request cancellation of your monitoring plan; the representative will process the request and confirm the effective date.
  3. 3Receive a confirmation email confirming the cancellation; service will remain active until the end of the current billing cycle.

Billed Through a Third Party?

  • If you enrolled via a third‑party platform (e.g., Apple App Store or Google Play), you must also cancel the subscription through that platform’s billing settings to stop future charges.

Reactivating Your Account

  • You can restart monitoring at any time by signing back into the SimpliSafe app or web account and selecting a new plan.
  • Alternatively, you may call customer support to reactivate the previous plan or choose a different one.

Additional Notes

  • Only the Account Owner (the person who created the SimpliSafe account) can cancel a monitoring plan; a Safe Word is required for security.
  • Your hardware (base station, sensors, cameras) remains yours after cancellation; you may keep it or transfer it to another user without additional fees.

What Redditors Are Saying

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9
r/simplisafe·3y ago

Can’t get out of Simplisafe automatic subscription?

I’m in the US since it looks like that matters. Got automatically signed up for their “free” first month with no way to cancel the subscription. I tried canceling via their app, emailing them, even calling them and they refused. I gave up and filed a credit card charge back and complaint with the FT

25 comments
6
r/simplisafe·3y ago

Is simplisafe awful now? I had to call to cancel my camera subscription, and they deleted my entire property, I had to re-configure every sensor

24 comments
11
r/homesecurity·4mo ago

Hidden unauthorized charges from Simplisafe months after cancelling my service -- had to have my credit card blacklist them

I highly regret going with simplisafe, has been such a scam and hassle. I cancelled my subscription in May. In September they decided to start charging me again with no request from me to do so. I contacted their support and they refused to do anything about it. Factor the cost of dealing with this

7 comments