Cancel ADT vs SimpliSafe

ADT

• If you bought your system online, log in to MyADT (Account > Manage Subscriptions) or ADT+ (Billing > Manage Subscriptions > Cancel Subscription) and fill out the cancellation form.
• If you don't see a cancellation form, you did not buy online: call 1-800-ADT-ASAP. ADT does not accept cancellation requests by email.
• Have your contract handy; MyADT customers can find it by logging in, and ADT+ contracts were emailed at purchase.
• If you are cancelling a self-installed system within 30 days under the return policy, call 1-888-392-2039; ADT issues a Return Material Authorization (RMA) number, and you must return the equipment to ADT's warehouse within 21 calendar days of the RMA.

SimpliSafe

• Contact SimpliSafe via chat or call 1-888-783-8441 to cancel your monitoring plan.
• Only the Account Owner can cancel; you may need to verify your identity with your Safe Word.
• If online cancellation is available in your state, click the Account icon on SimpliSafe.com, click Security Dashboard, then Manage Account, and start your cancellation request at the bottom of the screen (standard hours only).
• Once your cancellation is processed, a confirmation email is sent to the Account Owner's email address on file.

ADT

• Online – MyADT or ADT+ cancellation form (only if you bought your system online)
• Phone – 1-800-ADT-ASAP (800-238-2727)
• Phone – 1-888-392-2039 to cancel a self-installed system within 30 days under the return policy

SimpliSafe

• Phone: SimpliSafe Customer Support at 1-888-783-8441
• Chat with SimpliSafe support
• Mail (regular or overnight) to SimpliSafe's principal place of business
• Online on SimpliSafe.com (Security Dashboard → Manage Account) where required for residents of specific states, during standard hours

ADT

Not available

SimpliSafe

• To restart monitoring, log in at webapp.simplisafe.com (or the SimpliSafe app), click 'Activate Monitoring', choose a monitoring plan and enter your card details.

ADT

• Online cancellation requests are processed on submission; service continues through your next billing date and no partial-month refunds are issued.
• If you don't return the equipment as required after a return-policy cancellation, you won't get the equipment cost refund.
• The contract renews for successive 30-day terms unless terminated at least 30 days before the end of the current term.
• ADT's 6-month money-back guarantee only applies if ADT can't resolve a system-related issue within the first six months of activation, requires paying for both QSP and professional monitoring, and equipment must be returned before a refund.

SimpliSafe

• Only the Account Owner (the person who created the SimpliSafe account) can cancel a monitoring plan; a Safe Word may be required for security.
• SimpliSafe monitoring has no long-term contract — plans are billed monthly and can be canceled at any time.
• Your cancellation takes effect once SimpliSafe receives and confirms it; SimpliSafe may call you back to confirm a request made in the app or in writing.