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How to Cancel Cleo AI

Last verified

Official Cleo AI PolicyOfficial source

web.meetcleo.com/page/term-conditions

Rechecked : web.meetcleo.com still states the headline terms shown here (27 days, no refunds). How we verify

Summary

You can cancel Cleo AI via In-app: Profile → Subscriptions → Unsubscribe or In-app chat (type 'cancel') or Email (team@meetcleo.com). Under Cleo's Terms, if you cancel within 27 days of first signing up for a subscription tier (the Grace Period), Cleo automatically refunds the Subscription Fee to your payment method within four (4) working days. Opening a Cleo Card, taking a Cash Advance or deleting your Cleo account without unsubscribing ends the Grace Period. After the Grace Period, Subscription Fees are non-refundable, and Plus, Pro and Builder + Mobile plans get no refunds after subscribing.. Steps: Open the Cleo app and go to your profile.. Tap Subscriptions (for Builder, scroll down to Manage Cleo Builder)..

Cancel Via

In-app: Profile → Subscriptions → Unsubscribe, In-app chat (type 'cancel'), Email (team@meetcleo.com)

Refund Eligibility

Under Cleo's Terms, if you cancel within 27 days of first signing up for a subscription tier (the Grace Period), Cleo automatically refunds the Subscription Fee to your payment method within four (4) working days. Opening a Cleo Card, taking a Cash Advance or deleting your Cleo account without unsubscribing ends the Grace Period. After the Grace Period, Subscription Fees are non-refundable, and Plus, Pro and Builder + Mobile plans get no refunds after subscribing.

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How to Cancel — Step by Step

  1. 1Open the Cleo app and go to your profile.
  2. 2Tap Subscriptions (for Builder, scroll down to Manage Cleo Builder).
  3. 3Tap Unsubscribe.
  4. 4Alternatively, type 'cancel' in the Cleo app or email team@meetcleo.com.
  5. 5You'll get a confirmation email when your subscription has been cancelled.
  6. 6Your access continues until the end of the period you last paid for; cancel before your next Subscription Fee is charged to avoid billing for the next month.

Billed Through a Third Party?

  • Cleo charges the Subscription Fee monthly to the connected bank account or debit/credit card on your account, until you cancel.
  • Deleting the app does not cancel your subscription; end your subscription before deleting the app.

Additional Notes

  • Subscription fees in Cleo's Terms: Plus $5.99/month, Pro $8.99/month, Builder $14.99/month; Plus, Pro and Builder with Mobile are $48.99, $53.99 and $54.99/month (plus local taxes and fees).
  • Cleo's help articles describe the refund window as within 1 month of signing up for Plus (if you haven't requested a cash advance) and within 30 days for Builder (if you haven't requested a physical Cleo Card); the Terms set a 27-day Grace Period.
  • Refunds go back to the card you used to sign up; if you want to delete your account, wait until you've received the refund.
  • If you have an active cash advance when you cancel, you still have to repay it on the date you chose.
  • Customer support: in-app chat or the help center at web.meetcleo.com/faqs.

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