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How to Cancel Amazon Prime

Last verified: 2026-03-19

Official Amazon Prime PolicyVerified

www.amazon.com/gp/help/customer/display.html

Summary

You can cancel Amazon Prime via Website or Mobile app or Phone. Within 3 business days of signup/renewal with no benefits used: full refund. After 3 days with no benefits used: full refund. After 3 days with benefits used: prorated refund at Amazon's discretion. Monthly plan: no prorated refunds for partial months.. Steps: Go to amazon.com and sign in. Hover over 'Accounts & Lists' and select 'Account'.

Cancel Via

Website, Mobile app, Phone

Refund Eligibility

Within 3 business days of signup/renewal with no benefits used: full refund. After 3 days with no benefits used: full refund. After 3 days with benefits used: prorated refund at Amazon's discretion. Monthly plan: no prorated refunds for partial months.

Video Guides

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How to Cancel — Step by Step

  1. 1Go to amazon.com and sign in
  2. 2Hover over 'Accounts & Lists' and select 'Account'
  3. 3Click 'Prime Membership' (or go to amazon.com/amazonprime)
  4. 4Click 'Update, cancel, and more'
  5. 5Select 'End membership'
  6. 6Amazon will present several retention offers — decline to proceed
  7. 7Choose 'End on [date]' (end of billing cycle, keep benefits until then) or 'End now' (immediate, potential prorated refund)
  8. 8Confirm your choice

Billed Through a Third Party?

  • Prime Video standalone ($8.99/month) can be cancelled separately without affecting other Prime benefits
  • Purchased/rented videos remain accessible permanently in 'Your Videos' regardless of subscription status
  • Downloaded Prime-exclusive content expires when subscription ends
  • Cannot cancel Prime Video alone when bundled with full Prime membership

Reactivating Your Account

  • Can rejoin Prime at any time
  • Purchase history and account data are retained indefinitely
  • Orders placed before membership ends retain their Prime shipping status
  • Amazon sends end-of-membership reminders before renewal

Additional Notes

  • Amazon Household sharing: primary member cancelling means ALL household members (1 adult, up to 4 teens, up to 4 children) lose Prime benefits
  • Prime Invitee program ended October 2025 — can no longer share benefits outside the household
  • Prime Video Ad Free requires individual subscription and cannot be shared via Family
  • Prime Student: $7.49/month or $69/year with 6-month free trial; eligible for up to 4 years; cannot share via Household; requires periodic re-verification
  • After Student graduation or 4 years, auto-renews to full-price Prime ($14.99/month or $139/year)
  • If you choose 'End now', you may receive a prorated refund; 'End on [date]' keeps benefits but no refund
  • FTC settlement ($1.5 billion) addressed unlawful enrollment/cancellation practices — the process is now more straightforward than before
  • Customer service: amazon.com/gp/help/customer/contact-us (phone callback and chat available)

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