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How to Cancel ADT

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Official ADT PolicyOfficial source

www.adt.com/about-adt/legal/diy-terms-of-service

Rechecked : adt.com still states the headline terms shown here (30 days, 75%, no refunds). How we verify

Summary

You can cancel ADT via Online – MyADT or ADT+ cancellation form (only if you bought your system online) or Phone – 1-800-ADT-ASAP (800-238-2727) or Phone – 1-888-392-2039 to cancel a self-installed system within 30 days under the return policy. For self-installed systems, ADT's return policy lets you cancel within thirty (30) days of the contract date by calling 1-888-392-2039: the equipment cost is refunded once the equipment is returned, and the monthly service fee is refunded only if service has not been activated. Shipping costs are non-refundable. Contract termination charges apply to cancellations after the initial 30-day period.. Cancellation fee: 75% of the total remaining monthly charges if you cancel during the contract's initial term (a contract termination charge, payable immediately); no termination charge during the thirty (30)-day renewal periods.. Steps: If you bought your system online, log in to MyADT (Account > Manage Subscriptions) or ADT+ (Billing > Manage Subscriptions > Cancel Subscription) and fill out the cancellation form.. If you don't see a cancellation form, you did not buy online: call 1-800-ADT-ASAP. ADT does not accept cancellation requests by email..

Cancel Via

Online – MyADT or ADT+ cancellation form (only if you bought your system online), Phone – 1-800-ADT-ASAP (800-238-2727), Phone – 1-888-392-2039 to cancel a self-installed system within 30 days under the return policy

Refund Eligibility

For self-installed systems, ADT's return policy lets you cancel within thirty (30) days of the contract date by calling 1-888-392-2039: the equipment cost is refunded once the equipment is returned, and the monthly service fee is refunded only if service has not been activated. Shipping costs are non-refundable. Contract termination charges apply to cancellations after the initial 30-day period.

Cancellation Fee

75% of the total remaining monthly charges if you cancel during the contract's initial term (a contract termination charge, payable immediately); no termination charge during the thirty (30)-day renewal periods.

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How to Cancel — Step by Step

  1. 1If you bought your system online, log in to MyADT (Account > Manage Subscriptions) or ADT+ (Billing > Manage Subscriptions > Cancel Subscription) and fill out the cancellation form.
  2. 2If you don't see a cancellation form, you did not buy online: call 1-800-ADT-ASAP. ADT does not accept cancellation requests by email.
  3. 3Have your contract handy; MyADT customers can find it by logging in, and ADT+ contracts were emailed at purchase.
  4. 4If you are cancelling a self-installed system within 30 days under the return policy, call 1-888-392-2039; ADT issues a Return Material Authorization (RMA) number, and you must return the equipment to ADT's warehouse within 21 calendar days of the RMA.

Additional Notes

  • Online cancellation requests are processed on submission; service continues through your next billing date and no partial-month refunds are issued.
  • If you don't return the equipment as required after a return-policy cancellation, you won't get the equipment cost refund.
  • The contract renews for successive 30-day terms unless terminated at least 30 days before the end of the current term.
  • ADT's 6-month money-back guarantee only applies if ADT can't resolve a system-related issue within the first six months of activation, requires paying for both QSP and professional monitoring, and equipment must be returned before a refund.

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