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Cancel T-Mobile vs Verizon
Side-by-side comparison of cancellations, conditions, and cancellation steps.·Last updated: 2026-03-19
Cancellation Steps
T-Mobile
- Contact T-Mobile Customer Service by calling 1-877-746-0909 (or dial 611 from a T-Mobile phone) to cancel service.
- For Business Customer Service, call 1-866-335-1467. For TTY service, call 1-877-296-1018.
- If in Puerto Rico, you can mail your request to T-Mobile Executive Customer Relations, PO Box 191957, San Juan, PR 00919-1957, or call 1-877-746-0909.
- Check and save your voicemail messages prior to canceling, as they will be deleted and cannot be recovered.
- Be aware that if the entire account is closed, all remaining Equipment Installment Plan (EIP) balances will be charged in full on your final bill.
Verizon
- Call Verizon customer service at 1-800-VERIZON (800-837-4966) for Fios service, or 1-844-837-2262 for general cancellation.
- Sign in to My Verizon and either choose "Disconnect Service" on the Account Dashboard/Settings page (for Fios) or tap "Chat", type "Cancel", and follow the prompts.
- Have your account information ready for authentication when calling.
- Return any rented equipment within 30 days of disconnecting service to avoid unreturned equipment charges.
- If you are located in CA, FL, or TX, contact your local provider to cancel service.
Cancellation Methods
T-Mobile
- Phone call
Verizon
- Phone call
- Online chat
- Online account management
Additional Notes
T-Mobile
- All cancellations are future dated and go into effect at the end of your current bill cycle.
- Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered after cancellation.
- You will no longer have access to My T-Mobile for cancelled lines.
- Final payments can be made online via t-mobile.com/guestpay, at a T-Mobile store, by mail, or by calling 1-877-453-1304.
- Prepaid accounts usually cancel automatically after 120 days in a 'Not Paid' status, which may result in the loss of your mobile number.
Verizon
- An early termination fee (ETF) may be charged if you are under contract for Fios service, up to a maximum of $350, decreasing by $15 per month.
- Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
- Auto Pay and Paper-Free Billing remain enrolled until your final payment.
- Online disconnection is available for Fios services; other home services (e.g., High Speed Internet, DSL) require contacting Customer Service.
- You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
- You remain responsible for all fees and charges through the end of your billing cycle; no refunds are provided for Prepaid Service.