Cancel T-Mobile vs Verizon

T-Mobile

• Before canceling, review active promotions and device balances, and save any voicemails you want to keep.
• Unpair any smartwatch line from the phone line you're canceling.
• Call T-Mobile Customer Service: dial 611 from your T-Mobile phone or call 1-800-937-8997 (representatives are available daily, 4 a.m. to 9 p.m. Pacific Time).
• If you use AutoPay and don't want the final bill charged automatically, remove AutoPay before the final payment processes.
• If someone has passed away, use T-Mobile's 'Cancel an account of a deceased family member' process instead.

Verizon

• Call Verizon at 1-800-VERIZON (800-837-4966), Monday–Friday 8 AM–7 PM ET or Saturday 8 AM–5 PM ET, with your account information on hand.
• Or sign in to My Verizon, open the Account Settings & profile page, select the Disconnect link and then Start chat.
• Type “disconnect” in the Chat with Verizon box, choose Disconnect Fios home service, then select Chat with a representative.
• Return any rented equipment within 30 days of disconnecting service to avoid an unreturned equipment charge.
• After disconnection, sign in to My Verizon to check your final bill, track pending refunds and confirm your equipment return.

T-Mobile

• Phone call to T-Mobile Customer Service (611 from a T-Mobile phone, or 1-800-937-8997)

Verizon

• Phone call
• Live chat through My Verizon

T-Mobile

• You can reactivate service within 90 days without a new credit check or activation fee, though your previous number may not be available.
• Accounts inactive for more than 60 days need a new SIM card to resume service.

Verizon

Not available

T-Mobile

• All cancellations are future dated and typically take effect at the end of your current bill cycle; if you port your number to another carrier, service is billed through the end of the billing cycle.
• Voicemail messages and DIGITS call history are permanently deleted after cancellation and cannot be recovered.
• Canceling lines may end free or discounted line promotions, device promotional credits and multi-line discounts.
• Your final bill arrives through your normal billing method; if you no longer have account access, you can pay with Guest Pay using your account number.
• Unpaid balances may be subject to collections activity.

Verizon

• The Fios early termination fee is prorated: up to a maximum of $350, decreasing by $15 per month.
• Rented equipment must be returned within 30 days to avoid unreturned equipment charges.
• Auto Pay and Paper-Free Billing remain enrolled until your final payment.
• You can suspend your services for 30 days to 9 months if going out of town instead of canceling.
• Verizon mobile lines are canceled separately; mobile cancellation takes effect on the last day of the billing period, and any remaining device payment balance is charged in full on your final bill.