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Southwest Airlines vs JetBlue Refund Process
Side-by-side comparison of refund processs, conditions, and refund timelines.·Last updated: 2026-03-19
Refund Conditions
Southwest Airlines
- It is recommended to contact Southwest as soon as changes in plans are known.
- Refund qualification may require providing documentation to support your refund request.
- For Getaways by Southwest, refund requests must be made nine (9) or more days prior to the first flight's departure.
JetBlue
- Cancellation of refundable fares prior to scheduled departure
- Flight is cancelled by JetBlue with a confirmed reservation
- Flight is changed by JetBlue (domestic change >3 hours, international change >6 hours, or nonstop to connecting/stopover)
- Cancellation of a trip is required to receive any refund
- Cancellation within 24 hours of booking (implied)
Refund Steps
Southwest Airlines
- Contact Southwest upon knowing of change of plans.
- For Getaways by Southwest, cancel and request refund consideration online.
- For ticket refunds, fill out the provided form.
- Provide necessary documentation to support the refund request.
JetBlue
- Visit Manage Trips
- Select the trip you wish to have refunded
- Select cancel to start the refund process
- Follow the steps to complete cancellation of your trip
Refund Methods
Southwest Airlines
- Refund consideration
- Return of funds
JetBlue
- JetBlue Travel Credit
- TrueBlue Point Refund
- Credit Card Refund (to original form of payment)
Partial Refunds
Southwest Airlines
Not available
JetBlue
- Refunds are available for flight segments, seats, bags, and other extras
Dispute Process
Southwest Airlines
Not available
JetBlue
- If a travel credit refund is missing, check the reservation of the primary traveler and sign out/in to your JetBlue travel credit account
- Contact JetBlue for additional assistance if a refund is still not received
Additional Notes
Southwest Airlines
- This policy applies to seats purchased separately.
- Refund consideration for Getaways by Southwest can be requested online.
JetBlue
- Refunds for fare changes are typically issued as JetBlue travel credit
- Seats, bags, and extras are refunded to the original form of payment
- If a refundable flight segment is not changed or cancelled prior to scheduled departure, all money associated with the segment will be issued as a JetBlue travel credit
- Beginning in early 2026, Customer Bill of Rights compensation will be issued as TrueBlue points instead of a JetBlue travel credit; a TrueBlue account must be attached to the reservation prior to departure to receive points