Michael Kors vs Coach (Tapestry) Return Policy

Michael Kors

• Item must be new, unused, unwashed and in good condition.
• All original hangtags, packaging, and components must be included.
• An original receipt or gift receipt is required.

Coach (Tapestry)

• Items must be unworn, unused.
• Items must include all tags, parts, and accessories.
• Footwear should be tried on in clean, carpeted areas to avoid damages.

Michael Kors

• Underwear, custom-made items, face masks, and clearance items cannot be returned.
• Swimwear must have the original hygienic strip and all tags attached.
• Online purchases made with Klarna or ShopPay cannot be returned to a store and must be returned by mail.

Coach (Tapestry)

• Items personalized or altered in any way are final sale and cannot be returned.
• Customized items and made-to-order items (including Coach Create, monogrammed items, and cut-to-size belts) cannot be returned or exchanged.
• Clearance items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.
• Initial shipping charges are not refundable.
• Handbags are not eligible for online exchanges; they must be returned via mail or exchanged in a Coach store.

Michael Kors

• Full refund to the original form of payment or exchange.
• Store credit for returns of online orders using PayPal or in-store purchases using AliPay.

Coach (Tapestry)

• Refunds are issued to the original form of payment.
• Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).
• If a replacement item for an exchange is not available, a full refund will be issued to your original form of payment.

Michael Kors

• Returns can be made by mail or in any Michael Kors full-price retail store in the United States.
• Returns must be made within 30 days from the date the order was shipped.
• Returns by mail are free using the prepaid shipping label included with the order.

Coach (Tapestry)

• Items can be returned by mail using a pre-paid shipping label.
• A $7 fee will be deducted from your refund when using the pre-paid return label.
• Alternatively, items can be shipped via insured, traceable means to the provided return address.
• Shoes and clothing can be exchanged online for a different size or color.

Michael Kors

• In-store purchases can be returned within 30 days of the original purchase date.
• Online orders can be returned to a store within 30 days of the shipment date.

Coach (Tapestry)

• Full refunds are offered when returning items in-person at Coach stores.
• All items are eligible for exchange in any Coach store.

Michael Kors

• Gifts can be returned with a gift receipt.

Coach (Tapestry)

• Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).

Michael Kors

Not available

Coach (Tapestry)

• Clearance items marked "Final Sale" are not eligible for price adjustments.

Michael Kors

• Exchanges are offered within 30 days of the original purchase or shipment date.
• Online orders can only be exchanged in-store, subject to inventory availability.
• Mail-in exchanges are not supported.

Coach (Tapestry)

• Items can be exchanged free of charge within 30 days of receipt.
• All items are eligible for exchange in any Coach store.
• Handbags are not eligible for online exchanges.
• For online exchanges, the original item must be shipped to the distribution center within 3 days of initiating the exchange.
• Online exchanges are processed within 5-7 days after the original item arrives at the distribution center.

Michael Kors

• Returned items must not be washed, worn, or altered.
• Exchanges in-store are subject to the inventory availability in that specific store.

Coach (Tapestry)

• The return policy applies to purchases made on coach.com and in Coach stores.
• Client Services can be contacted via text, call, or chat for assistance.